Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jared Kane

Wheaton,IL

Summary

Diversely Skilled Technical Analyst with 4 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

Magnitech
01.2022 - Current
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Monitored systems in operation and quickly troubleshot errors.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Creation of new users and assignment to appropriate security groups to provide appropriate levels of access to company data.
  • Disabling of terminated users and ensuring relevant information could be delegated to appropriate individuals.
  • Staging Switches and Wireless Access Points and adopting into network controller to manage and improve performance remotely.

Technical Support Manager

MIMO
03.2020 - 12.2021
  • Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
  • Collaborated with cross-functional teams to identify and resolve systemic product issues.
  • Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
  • Mentored junior support staff, fostering a culture of collaboration and learning within the team.
  • Developed and implemented training initiatives for new hires.

Education

Bachelor of Science - Technical Management

DeVry University
Downers Grove, IL
01.2021

Skills

  • Remote Technical Support
  • Data Analysis
  • Software Installation
  • Hardware and Software Configuration
  • Windows Servers
  • System Troubleshooting
  • Customer Service
  • Network Administration
  • On-Site Technical Support
  • System diagnostics
  • Remote Support
  • Virtualization Technologies

Certification

Comptia A+ (220-1001 & 220-1002) - February 2023

Timeline

Technical Support Analyst

Magnitech
01.2022 - Current

Technical Support Manager

MIMO
03.2020 - 12.2021

Bachelor of Science - Technical Management

DeVry University

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Jared Kane