Dynamic professional with extensive experience at CHEP as a Pallet Repairer, skilled in maximizing resource utilization and adhering to quality control standards. Proven ability to train new employees and enhance team performance through effective communication and mentoring. Proficient in power tool operation and committed to workplace cleanliness and efficiency improvement.
Overview
9
9
years of professional experience
Work History
Pallet Repairer
CHEP
06.2018 - 11.2024
Assisted in training new employees on company procedures, safety protocols, and best practices for pallet repair.
Maximized resource utilization through careful evaluation of damaged pallets for salvageable materials.
Actively participated in ongoing professional development opportunities, staying current on industry trends and best practices for pallet repair techniques.
Adhered to strict quality control standards, guaranteeing all repaired pallets met or exceeded customer expectations.
Customer Service Representative
Planet Fitness
09.2017 - 06.2018
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
cleaned workout equipment
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Landscaper
Fox Landscaping
10.2016 - 09.2017
Maintained grounds by trimming, weeding, and general clean-up.
Performed planting, watering, mulching, and edging of lawns.
Removed weeds, hazards, and debris from common pathways to improve usability.
Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Constructed hardscape elements like patios, walkways, retaining walls, outdoor kitchens, fire pits, water features for enhanced functionality of outdoor spaces.
Lube Technician
Prompto 10 Minute Oil Change
05.2016 - 10.2016
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Kept shop areas neat, clean, and free of safety hazards.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Greeted customers and answered questions about oil changes and other services.
Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
Ensured customer trust with transparent communication about necessary services and repair costs.
Customer Service Representative
Planet Fitness
02.2016 - 05.2016
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Trained new Customer Service Representatives on company policies, procedures, and best practices.