Jared Lambert
Reno,NV
Summary
Service and efficiency-focused team member, dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Express Smog Service
07.2020 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Performed emissions testing and advisory.
- Manage multiple employees duties and responsibilities.
- Oversee, and generate advertising on several social media platforms.
Service Consultant
Autobahn Specialties
01.2020 - 07.2020
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
- Sought ways to improve processes and services provided.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided information about service procedures and expected timelines.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Dispatch jobs, and coordinate shop operations to maximize workflow for all technicians.
- Estimates for maintenance and repair work.
- Directly contact customers to authorize repair work needed including additional maintenance recommendations.
Automotive Technician
Specialty Automotive
09.2018 - 01.2020
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Reduced vehicle downtime with meticulous time management and shop flow.
- Upheld high safety standards in workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
Automotive Technician
Independent Automotive
04.2017 - 07.2019
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Automotive Technician
Pro 1 Automotive
02.2013 - 03.2016
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance.
- Serviced vehicles according to OEM recommended maintenance schedules.
- Replaced damaged, worn, or defective parts with new and remanufactured components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific, and generic scan tools. utilized diagnostic trouble trees, and online knowledge bases.
Automotive Technician
Lexus Of Reno
03.2009 - 02.2013
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts and components.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Completed customer orders and warranty services according to manufacturer specifications.
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Perform all 30/60/90 K services per manufacture scheduled maintenance.
Skills
Mechanical Experience
15 years in diagnosing, assessment, and repair for automotive vehicles
Accurate interpretation of technical service and repair information from literature, online repair manuals and electrical diagrams
Analysis of data parameters from multiple manufacturer specific, and generic scan tools, including mode 6
Waveform comprehension with multi-channel lab scopes
Use of acquired theory and understanding of control module logic to aid in conclusive diagnostic results
Strong use of diagnostic theory, and testing steps to develop an efficient path to successfully diagnose vehicles Primarily for drivability concerns, and emission related faults causing check engine lights
Similar strategies can be used to target other warning lamps such as antilock brake system, and supplemental inflatable restraint faults
Management Experience
Front counter sales and service consulting
Repair orders written up clear, and concise with a CCC method
(Concern, Cause, Correction) with proper grammatical structure
Work area cleaned, and organized to strengthen personal quality control efforts
Communication with technicians, and other service advisors to address customer concerns as precisely as possible to maximize efficiency, profit, and customer satisfaction
Other key Attributes include;
- Staff Supervision
- Operations Management
- Verbal and written communication
- Schedule Management
- Time Management
- New Business Development
- Deadline-oriented
- Risk Mitigation
Certification
Automotive Service Excellence (ASE)
- A4 Steering & Suspension
- A5 Brakes
- A8 Engine Performance
- L1 Advanced Engine Performance
- C1 Service Consultant
State Licensing
- 1G Emissions Inspector
- 2G Emissions Repair Technician
Dealer Specific Certification
- L005 Lexus Certified
Timeline
General Manager
Express Smog Service
07.2020 - Current
Service Consultant
Autobahn Specialties
01.2020 - 07.2020
Automotive Technician
Specialty Automotive
09.2018 - 01.2020
Automotive Technician
Independent Automotive
04.2017 - 07.2019
Automotive Technician
Pro 1 Automotive
02.2013 - 03.2016
Automotive Technician
Lexus Of Reno
03.2009 - 02.2013
Automotive Service Excellence (ASE)
- A4 Steering & Suspension
- A5 Brakes
- A8 Engine Performance
- L1 Advanced Engine Performance
- C1 Service Consultant
State Licensing
- 1G Emissions Inspector
- 2G Emissions Repair Technician
Dealer Specific Certification
- L005 Lexus Certified
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