Liberty University , B.A. Psychology - Human Services
08.2005 - 05.2010
Jared Leaper
HR Specialist
North Las Vegas,NV
Education
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
HR - Team Member Services
Boyd Gaming Corporate Office
07.2019 - Current
- Establish and maintain good rapport with team members and leadership to manage needs pertaining to leave and accommodations.
- Use customer service and interpersonal skills to provide personalized leave of absence case management to employees with medical conditions dispersed across locations in the United States.
- Participate in the interactive process with team members, managers and other HR staff to determine whether or not a requested accommodation or work place modification is reasonable.
- Use Service Now as a case tracking system to monitor and document the progress of cases from open to close. Tracking includes making sure that medical documentation is reviewed, and confidentiality is maintained in all stages. Tracking also includes detailed time management to communicate necessary deadlines for any documentation needed to move the process forward.
- Use strong and concise verbal and written language to advocate for team members to third party tracking vendors and to provide feedback to team members regarding their documentation. Act as a subject matter expert to provide guidance on policies and process related to eligibility and correct use of FMLA, ADA, USERRA and other policies.
- Communicate with team members and leadership to implement necessary restrictions, accommodations, and adjustments as well as track their effectiveness.
- Remain flexible to take on other duties as they may be assigned from leadership.
- Continually develop and fine tune attention to detail in organizing, prioritizing and streamlining tasks.
- Self starter with an interest in sharpening and acquiring working knowledge of policy, procedure and available tools such as Service Now.
Security
Aliante Casino and Hotel
12.2013 - 07.2019
- Protect company assets while providing a safe and friendly environment for employees and guests.
- Responsible for operating security dispatch as needed. This responsibility includes managing the Lost and Found inventory and protocol as well as managing and logging activity of personnel on the casino floor. Dispatch is also the first point of contact in emergencies across all departments.
- Recognized for excellence in customer service through the secret shopper program. Footage of the customer service interactions was used as training material to teach new hires the Four Diamond Service Standard as outlined by Triple A.
Mental Health Counselor
Anderson Mediation Services
01.2012 - 07.2013
- Provide intensive mental health services to emotionally disturbed children and adolescents in a public school setting.
- Identify clinically proven behavior modification intervention for use in the classroom.
- Establish rapport with clients, parents and teachers. Use rapport to teach appropriate communication techniques between all three parties.
- Maintain daily written reports of interventions implemented as well as their effect on clients and teachers.
- Document quarterly progress of clients as well as review or revise behavior patterns and modification goals.
- Conduct quarterly audit of all medical billing documentation for all clients on assigned caseload.
- Document annual review and possible revision of service plans for clients.
- Maintain communication with parents, teachers, and other support group members of clients.
Summer Camp Counselor/ After School Program
Tree of Life Academy
06.2012 - 10.2012
- Provide oversight of after school program for children ages 8-12 years.
- Work as summer camp counselor for the same age group. Structure daily activities and manage dynamic of the group to minimize and eliminate altercations between peers.
- Establish and maintain working relationships with parents of students. Successfully implemented study hall and tutoring during after school program.
Administrative Assistiant
The LInk Compliance Group LLC
06.2007 - 09.2012
- Provided administrative support for a quality assurance and regulatory firm.
- Duties included developing job descriptions, completing expense reports, scheduling meetings, taking meeting minutes, and booking travel itineraries
Mental Health Counselor
Horizon Behavioral Health
12.2010 - 05.2011
- Provide intensive mental health services to emotionally disturbed children and adolescents in a public school setting.
- Identify clinically proven behavior modification intervention for used in the classroom.
- Establish rapport with clients, parents and teachers. Use rapport to teach appropriate communication techniques between all three parties.
- Maintain daily written reports of interventions implemented as well as their effect on clients.
- Document quarterly progress of clients as well as review or revise behavior patterns and modification goals.
- Conduct quarterly audit of all medical billing documentation for all clients on assigned caseload.
- Document annual review and possible revision of service plans for clients.
- Maintain communication with parents teachers and other support group members of clients.
Skills
Written and Verbal Communication
undefinedTimeline
HR - Team Member Services
Boyd Gaming Corporate Office
07.2019 - Current
Security
Aliante Casino and Hotel
12.2013 - 07.2019
Summer Camp Counselor/ After School Program
Tree of Life Academy
06.2012 - 10.2012
Mental Health Counselor
Anderson Mediation Services
01.2012 - 07.2013
Mental Health Counselor
Horizon Behavioral Health
12.2010 - 05.2011
Administrative Assistiant
The LInk Compliance Group LLC
06.2007 - 09.2012
Liberty University , B.A. Psychology - Human Services
08.2005 - 05.2010
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