JARED LOPEZ
Cibolo,TX
Overview
10
10
years of professional experience
Work History
District Manager
Take 5 Oil Change
01.2021 - Current
- Supervised 9 locations to enforce high-quality standards of operation
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Fleet coordinator for South Texas, Inspected vehicles and requested maintenance tasks be completed within specific timeframe
- Working closely with Element, Enterprise, and Wex to maintain a vehicle inventory count, current mileage on vehicles, and any outstanding repairs needed.
Certified Training Store Manager
Take 5 Oil Change
10.2015 - 01.2021
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members.
- Conducted training sessions and workshops.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Lead Customer Service Associate
Walgreens
08.2014 - 06.2015
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer calls and emails to answer questions about products and services
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Madison High School
San Antonio, TX03.2015
Skills
- Negotiation and Conflict Resolution
- Strategic Planning
- Leadership Skills
- Managing Operations and Efficiency
- Scheduling and Coordinating
- Problem Solving
- Expert in Sales
- Fleet Monitoring
- Vehicle Maintenance
- Fleet Coordinator
- Recruiting and Hiring
Timeline
District Manager
Take 5 Oil Change
01.2021 - Current
Certified Training Store Manager
Take 5 Oil Change
10.2015 - 01.2021
Lead Customer Service Associate
Walgreens
08.2014 - 06.2015
High School Diploma -
Madison High School