Jared Lopez
guest serevices
Albuquerque,NM
Summary
Dynamic front desk professional with extensive experience at Residence Inn Marriott, excelling in guest relations and conflict management. Proven ability to enhance customer satisfaction through effective communication and cash handling. Skilled in reservations and front office support, ensuring smooth operations and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Residence Inn Marriott
08.2024 - 03.2025
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Night Auditor
Hilton Garden Inn Hotel
05.2024 - 08.2024
- Kept accounts in balance and ran daily reports to verify totals.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Front Desk Agent
Embassy Suites by Hilton
07.2022 - 04.2024
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Monitored staff performance and provided feedback and guidance.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Education
High School Diploma -
Albuquerque High School
Albuquerque, NM05-1999
Skills
- Safety and security procedures
- Room assignments
- Registration processing
- Guest amenities
- Credit and cash payments
- POS systems
- Conflict and issue documentation
- Reservations
- Front office support
- Cash handling
- Administrative support
- Team building
- Guest accommodations
- Customer service
- Conflict management
Accomplishments
I was promoted to shift supervisor while working at the Embassy suites.
Timeline
Front Desk Agent
Residence Inn Marriott
08.2024 - 03.2025
Night Auditor
Hilton Garden Inn Hotel
05.2024 - 08.2024
Front Desk Agent
Embassy Suites by Hilton
07.2022 - 04.2024
High School Diploma -
Albuquerque High School
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