Jared Lowery
Long Beach,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk/Customer Service
Goodwill Industries
Long Beach, CA
10.2023 - 06.2024
- Photography
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
Intake Specialist
Molina Healthcare
Downtown Long Beach
05.2022 - 10.2023
- Solving Claim Issues in QNXT, Claim Viewer
- Assesses customers' needs and gathers pertinent information
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Photographer
J. Thomas Visuals
Los Angeles, CA
02.2019 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location and studio shoots.
- Developed strong relationships with clients through clear communication and professionalism.
Packer/Shipper
MedGear
Cerritos, CA
04.2020 - 02.2022
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Customer Service / Photographer
Designory
Long Beach, CA
09.2018 - 02.2019
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
Data Entry Clerk
AARP
Lakewood
04.2018 - 09.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Clerk
United States Postal Service
Los Angeles, CA
01.2017 - 04.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
Some College - Business
West Los Angeles College
Culver City, CASkills
- Adobe Photoshop
- Photo editing
- Digital Photography
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Independent worker
- Office Administration
- Data Processing
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Active Listening
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
Driver's License
Timeline
Clerk/Customer Service
Goodwill Industries
10.2023 - 06.2024
Intake Specialist
Molina Healthcare
05.2022 - 10.2023
Packer/Shipper
MedGear
04.2020 - 02.2022
Photographer
J. Thomas Visuals
02.2019 - Current
Customer Service / Photographer
Designory
09.2018 - 02.2019
Data Entry Clerk
AARP
04.2018 - 09.2018
Clerk
United States Postal Service
01.2017 - 04.2018
Some College - Business
West Los Angeles College