Highly efficient Administrative Professional offering four years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment. Committed to obtaining the highest level of customer satisfaction.
Overview
5
5
years of professional experience
2
2
Certification
Work History
Security Supervisor
Universal Security Corp.
07.2024 - Current
Administrative Specialist
United States Marine Corps
06.2020 - 06.2024
Actively listened to customers, handled concerns quickly
Made copies, sent faxes and handled all incoming and outgoing correspondence
Answered phone calls, provided information and connected callers to appropriate personnel
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting of pay and entitlements
Reporting pay, entitlement, deductions and bonuses
Worked flexible hours; night, weekend, and holiday shifts
Joined individuals to organizations
Handled sensitive PII information
Created correspondences and templates
Verified DD Form 214 and Discharge orders from the Marine Corps for finalization
Verified all correct documentation was original in order to add a dependent to Marines master record
Reported all education/training that Marine’s would complete and input it in their training record
Created plans and communicated deadlines to ensure travel reimbursement was paid out accordingly
Gathered all service treatment records such as; medical, dental and psychiatric records of Marines who separated and ensured delivery to HeadQuarters Marine Corps
Completed Annual Training such as; Gas Chamber, Training Drills, Physical Fitness Test, Combat Fitness Test, Rifle Training, Pistol training, sexual harassment, equal opportunity, SAPR training
Qualified in M-16 rifle (Sharpshooter)
Qualified in M-18 pistol (Expert shooter)
Stand security to ensure the Company remains secured and all documents remain secured
HIPAA and Privacy Act Training
Stand duty (security of personnel/property) for 24 hours
Education
High School Diploma - undefined
Benito Juarez Community Academy
Chicago, IL
06.2020
Skills
Assessing risks
Customer service skills
Calendar Maintenance and Docketing
Attention to detail
Multitasking and Time management
Office Record Management
Qualified in M-16 rifle
Qualified in M-18 pistol
Flexible and adaptable
Professional and Courteous
Microsoft Office
Excellent verbal and written communication
Critical thinking
Bilingual in Spanish and English
Proficient with Microsoft Word, Excel and Powerpoint