Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Languages
Affiliations
References
Timeline
Generic

Jared Massey

Tucson,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-driven installation technician providing first-rate customer service by maintaining and building professional relationships with other technicians and customers. Adept at performing and assisting with installation procedures, planning and scheduling. Skilled at modifying existing systems. Experienced installation technician dedicated to always getting the job done correctly and efficiently. Looking for a new position with a successful company. Dependable and proficient Installation Technician equipped with advanced knowledge of electronic components including resistors, switches and silicone diodes. Completes work orders on time and with little guidance. Knowledgeable Installation Technician accomplished at performing quality installation and inspections of products for both residential and commercial accounts. Hands-on experience operating equipment. Recognized for consistently scoring best customer satisfaction ratings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

A-Level Installation Technician

Safe Haven Security Services
Tucson , AZ
2024.02 - Current
  • Installed new equipment according to manufacturer specifications and customer requirements.
  • Ensured that all cables were securely connected and labeled correctly during the installation process.
  • Updated system software as needed to ensure proper operation of the system.
  • Performed troubleshooting of hardware, software, and network systems.
  • Trained end-users on how to operate their newly installed systems properly.
  • Assisted other technicians with complex installations when necessary.
  • Followed detailed instructions while installing new equipment in accordance with industry standards.
  • Repaired malfunctioning components in existing systems as needed.
  • Assessed customer needs and recommended appropriate products or services.
  • Replaced faulty components such as circuit boards, wiring, and connectors when necessary.
  • Diagnosed electrical faults in order to perform necessary repairs or replacements.
  • Resolved customer complaints related to installation issues in a timely manner.
  • Provided technical support for customers onsite or remotely via telephone or email.
  • Verified that all parts were present before beginning the installation process.
  • Dispatched to various sites to perform maintenance on failed equipment.
  • Provided key information to customers, educating on equipment, products, and services.

Electrician's Mate Nuclear 2nd Class

United States Navy, USS Harry S. Truman
Norfolk , VA
2020.03 - Current
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Worked in team-based environment to accomplish projects.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Kept work areas clean, neat and free of hazards.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Measured and prepared supplies for electrical tasks.
  • Kept work areas clean, neat and organized for efficient operations.
  • Reviewed blueprints and electrical schematics to perform tasks to specifications.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Maintained organization, cleanliness and safety in work areas.
  • Performed installation, maintenance and tests of electrical energy systems and components by safely using all equipment and tools.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Calculated wattages, KW and KVA to provide reliable power supply system for residential and commercial units.
  • Utilized measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps accurately, efficiently and safely to complete installations and repairs.
  • Inspected existing wiring to identify short circuits.
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.

Technician Specialist

Valvoline Instant Oil
Clarksville , TN
2019.05 - 2019.12
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Call Center Representative

Afni Inc, Verizon
Tucson , AZ
2018.03 - 2018.07
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated databases with new and modified customer data.
  • Referred unresolved customer grievances to designated departments for further investigation.

Education

Certification of Work On Nuclear Vessels - Nuclear Engineering

Navy Nuclear Prototype
Charleston, SC
12.2021

Certification For Navy Nuclear Electrician - Nuclear Electrician

Navy Nuclear Power School
Charleston, SC
07.2021

Some College (No Degree) - Liberal Arts And General Studies

Austin Peay State University
Clarksville, TN

Skills

  • Standard Power Tool Knowledge
  • Electrical Codes Familiarity
  • Wiring Installations
  • Electrical System Modification
  • Decision Making
  • Team Building
  • Safety Awareness
  • Project Planning
  • Problem Solving
  • Inventory Management
  • Equipment Operation
  • Installation tools
  • Installation planning
  • Diagnostic abilities
  • Maintenance and repair
  • Troubleshooting skills
  • Electrical Troubleshooting
  • Power Tools Operation
  • Cable Management
  • Troubleshooting and diagnosis
  • Customer Service
  • Equipment Installation
  • Qolsys program proficiency

Accomplishments

  • Promoted from Fireman Electrician's Mate to Electrician's Mate 3nd Class, in less than 12-months.
  • Earned Navy Good Conduct Medal.
  • Received BZ from the Captain of the USS Harry S Truman for excellent work.
  • Became A-Level Technician with Safe Haven Security in less than two weeks active (Branch Record)

Additional Information

  • Have led and conducted multiple team building exercises focusing on overcoming obstacles and navigation of tense and intimidating conversations.
  • Highly adept at managing multiple high pressure and time sensitive objectives at once.
  • Accustomed to highly demanding workload exceeding the typical 40-hour work week.
  • Capable of lifting in excess of 60 pounds at a time.
  • Shown to make hard, executive decisions in a timely manner when necessary.
  • Capable of memorizing large quantities of information in a condensed period of time.
  • Efficient at organizing and leading teams to accomplish tasks in a timely, safe, and efficient manner.

Certification

  • NNPTC A-School Certificate for Nuclear Electrician's Mate Fireman, with Advancement to PO3
  • NNPTC Power School Certificate for Nuclear Electrician's Mate Third Class
  • NPTU Prototype Certificate of Advancement and completion of Naval Nuclear Training Program
  • US Secret Level Clearance, USN verified May 2020
  • Arizona Department of Public Safety Level-One Fingerprint Clearance

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Lead Small Team efforts onboard USS Harry S Truman to expand and maintain habitability during 2022-2023 PIA/Modernization
  • Lead Small Team efforts to combat complex casualties onboard USS Harry S Truman during 2021-2022 deployment, including multiple fires and floodings
  • Assisted Large Team efforts to combat simulated large scale casualties onboard USS Harry S Truman, including multiple simulated Reactor and Engineering casualties.
  • Assisted during inport emergency while onboard USS George Washington, restoring ship power and functionality
  • Lead and participated in multiple small team thought exercises focusing on complex problem-solving with a focus on maintaining a practical and effective solution

References

References available upon request.

Timeline

A-Level Installation Technician

Safe Haven Security Services
2024.02 - Current

Electrician's Mate Nuclear 2nd Class

United States Navy, USS Harry S. Truman
2020.03 - Current

Technician Specialist

Valvoline Instant Oil
2019.05 - 2019.12

Call Center Representative

Afni Inc, Verizon
2018.03 - 2018.07

Certification of Work On Nuclear Vessels - Nuclear Engineering

Navy Nuclear Prototype

Certification For Navy Nuclear Electrician - Nuclear Electrician

Navy Nuclear Power School

Some College (No Degree) - Liberal Arts And General Studies

Austin Peay State University
  • NNPTC A-School Certificate for Nuclear Electrician's Mate Fireman, with Advancement to PO3
  • NNPTC Power School Certificate for Nuclear Electrician's Mate Third Class
  • NPTU Prototype Certificate of Advancement and completion of Naval Nuclear Training Program
  • US Secret Level Clearance, USN verified May 2020
  • Arizona Department of Public Safety Level-One Fingerprint Clearance
Jared Massey