Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with a growing company that will allow me to utilize my skills and abilities, as well as provide the opportunity for personal and career growth.
Overview
21
21
years of professional experience
Work History
General Manager
Freebirds World Burrito
Allen, TX
06.2022 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Ensured compliance with local health department regulations regarding food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Guided management and supervisory staff to promote smooth operations.
Administered employee discipline through verbal and written warnings.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Delivered exceptional client experiences through hands-on leadership of associates and managers.
Delegated work to staff, setting priorities and goals.
Brand Director
Local Favorite (Twisted Root Burger Co)
Dallas, TX
01.2021 - 04.2022
Over saw the management teams of nine restaurants.
Reopened eight closed restaurants due to COVID, and one new restaurant in a nine month period.
Over saw the transition to new ownership.
Developed and implemented training programs for new hourly and salaried employees.
Responsible for overseeing the implementation of two POS systems, accounting software, and payroll programs.
Developed new LTO's menu items for the past two years.
Developed kitchen floor plans for three new restaurants.
Created quarterly and yearly budgets for eight restaurants.
Multi-Unit Manager
Brainstorm Shelter (Twisted Root Burger Co)
Dallas, Texas
10.2013 - 03.2020
Over saw the management of seven restaurants in three different concepts.
Opened up 16 new locations over the past seven years in four states.
Provided operational support to all franchise locations.
Created quarterly and yearly budgets for seven locations.
Created a training program for new managers joining the company.
Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
Preformed monthly store inspection and P&L reviews with general managers.
Set up new accounts with venders and negotiated contracts.
Responsible for overseeing operational consistency for seven locations.
Responsible for the roll out of new technology and company initiatives.
General Manager
Twisted Root Burger Co.
Fairview, Texas
11.2011 - 10.2013
General manager of three locations over a two year period. Two locations were new restaurants.
Designed sales and service strategies to improve revenue and retention.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Trained and developed managers to move up in the company.
Over saw all of the restaurants operational and administrative duties.
General Manager
Humperdinks
Addison, Texas
03.2010 - 11.2011
Designed sales and service strategies to improve revenue and retention.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Trained and developed managers to move up in the company.
Over saw all of the restaurants operational and administrative duties.
Over saw the planning and execution of large pay per view events.
Helped develop the catering department.
Manager/General Manager
TwoRows Restaurant and Brewery
Dallas, Texas
05.2003 - 03.2010
Managed day-to-day operations, including supervision and assignment delegation for 50 member team.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Oversaw personnel recruitment, performance and scheduling.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Greeted and assisted all customers daily in high-traffic retailer.
Instrumental in developing the catering department.
Trained in all aspects of the brewery and beer making processes.