Summary
Overview
Work History
Education
Skills
Timeline
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Jared McClelland

Georgetown,TX

Summary

Energetic Human Resources Director with 1.5 years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Director of Talent

Chick-fil-A
08.2020 - Current
  • Onboarded new employees with training and new hire documentation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Set clear expectations and created positive working environment for employees.

Front End Supervisor

Kroger
03.2020 - 08.2020
  • Monitored cash drawers in thirteen checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Education

Bachelor of Arts - Organizational Leaderhsip

Texas A&M University - Commerce
Commerce, TX
12.2024

Skills

  • Production Preparation
  • Disciplinary Action
  • Food Safety and Sanitation
  • Training and Development
  • Labor Cost Controls
  • Bilingual: English & Spanish

Timeline

Director of Talent

Chick-fil-A
08.2020 - Current

Front End Supervisor

Kroger
03.2020 - 08.2020

Bachelor of Arts - Organizational Leaderhsip

Texas A&M University - Commerce

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Jared McClelland