Jared M. Cooper
Stockbridge,GA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Department Manager
TGIFridays
Hartsfield-Jackson International Airport
04.2023 - Current
- Supervised Front of House departments: Servers, Hosts and To-Go/Kiosk
- Managed a staff of 30 members with the responsibility for supervising training, work schedule and daily restaurant operations
- Consistently ensured the proper handling of EOD cash reconciliation to include deposits, allocation of operational funds and staff tip payments
- Successfully improved the restaurant culture through ensuring compliance with corporate culinary and service standards
- Successfully reduced monthly food profit and loss costs from 10% to below 3% by implementing quantity control standards
Club Manager
Mercedes Benz Stadium
Atlanta, USA
03.2022 - 12.2022
- Set the overall vision and managed a staff of 300 team members covering 8 venues
- Monitored workflow to improve employee time management and increase productivity
- Ensure accommodations were met for up to 74,000 guests per event were maximized by supervising front house staff members and coordinating closely with culinary management to ensure all venue culinary needs were fulfilled
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Served as bilingual manager to assist language barrier between Spanish-speaking and English-speaking staff, vendors and guests
Service Manager
Sugar Factory Atlanta
Atlanta, USA
09.2019 - 02.2022
- Managed a staff of 200 employees to include supervising and coordinating the training of new and current employees consisting of bartenders, servers, and support staff
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service
- Planned events from concept to completion by responding to local event inquiries, establishing budgets, and designing customized menus
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement by maintaining a positive environment, encouraging teamwork and respect in accordance with the company mission
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Manager
Top Golf Atlanta
Atlanta, USA
07.2017 - 09.2019
- Supported service staff with question/concerns that were raised through customer surveys
- Managed onboarding/offboarding process of new and exist employees for site
- Ensured, monitored, and enforced company policy are followed daily for 150 staff
- Collaborate with leadership twice a week to promote and encourage community events to host corporate patrons
- Conducted biweekly cadence safety meetings with staff to ensure safety experience for over 5000 daily guests
Education
Associate of Applied Science - Public Policy
Georgia State University
Atlanta, GASkills
- Point-Of-Sale Software Expertise
- Team Management
- Supply and inventory management
- Employee performance evaluation
- Customer engagement
- Budget management
- Operations
- Department leadership
- Employee scheduling
Timeline
Department Manager
TGIFridays
04.2023 - Current
Club Manager
Mercedes Benz Stadium
03.2022 - 12.2022
Service Manager
Sugar Factory Atlanta
09.2019 - 02.2022
Service Manager
Top Golf Atlanta
07.2017 - 09.2019
Associate of Applied Science - Public Policy
Georgia State University
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