Jared Merritt
Wendell,NC
Summary
Hardworking employee enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Meat Cutting Apprentice
Harris Teeter
07.2024 - Current
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Daily Markdowns per dates of product
- Filling sales with new product to meet customer satisfaction
Member Enrollment Coordinator
PrudentRX
08.2023 - 02.2024
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Handled incoming and outgoing calls to clients and specialty pharmacies.
- Enrolling clients into medical based programs
- Assisted and handled escalation emails sent out for client resolution cases.
- Handled 50-100 calls for patients and met goals per required metrics.
Customer Service Representative
Alight Solutions
08.2022 - 04.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with high inbound/outbound calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Optimized customer support by providing assistance with benefit accounts, sufficient documentation needed for processing claims, ticket resolutions, and Hr conference calls for assistance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Amazon Associate
Amazon
10.2020 - 08.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Worked varied hours, days, nights and weekends as business needs dictate.
- Supervised team to make sure all daily tasks were completed at the required time.
- Educated staff on organizational mission and goals to help employees achieve success.
CAP 1 Supervisor
Walmart
08.2015 - 03.2020
- Kept team members aware of stock availability and arrivals of new product.
- Provided clear communication to management regarding product levels and other needs.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
Assistant Manager
Smithfield's Chicken And BBQ
08.2012 - 03.2014
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Food preparations
- Checking inventory on supplies
- Register trained
- Backline Cook
- Sending sales reports to Corporate office after closing shift.
- Trained new hires and management to be able to perform tasks correctly.
Education
No Degree - Business
Grace Christian University
Grand Rapids, MIHigh School Diploma -
East Wake High School
Wendell, NC06.2010
Skills
- Enrollment requirements
- Client Relationship Building
- Problem solve for incorrect or damaged orders
- Customer service expertise
- Team leadership skills
- Leading teams
- Strong Organization
- Maintaining confidentiality
- Maintaining records
- Policy understanding
- Goal Planning
- Progress Monitoring
- Data entry skills
Timeline
Meat Cutting Apprentice
Harris Teeter
07.2024 - Current
Member Enrollment Coordinator
PrudentRX
08.2023 - 02.2024
Customer Service Representative
Alight Solutions
08.2022 - 04.2023
Amazon Associate
Amazon
10.2020 - 08.2022
CAP 1 Supervisor
Walmart
08.2015 - 03.2020
Assistant Manager
Smithfield's Chicken And BBQ
08.2012 - 03.2014
No Degree - Business
Grace Christian University
High School Diploma -
East Wake High School