JARED MERVENNE
Grand Rapids,MI
Summary
Dedicated, relationship-focused and proactive Long-Term Care Professional pursuing a career as a Licensed Nursing Home Administrator.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Employee Experience Manager
Trilogy Health Services, LLC
03.2024 - Current
- Enhanced customer experiences by analyzing feedback and implementing targeted improvements.
- Streamlined communication channels for increased efficiency and better overall customer satisfaction.
- Developed comprehensive training programs to ensure team members were well-equipped to handle diverse client needs.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Drives strategies and other people initiatives to improve retention in conjunction with YES team support.
- Oversees the execution of the new hire onboarding process to ensure a highly engaging and positive orientation experience, consistent with Trilogy’s mission, vision and values, and coordinates all onboarding materials and communication.
- Promote, manage and track training programs for all campus employees to ensure required and regulatory training, apprenticeships and certification information are completed.
- Serves as an ambassador of company recognition programs, events and surveys, including, but not limited to ER3 and GPTW.
- In partnership with the Regional Director of Human Resources, exercises some discretion in counseling campus employees involving performance concerns and other employee matters.
- Champion for Benefits and Wellness, and DEIB initiatives at the campus, including communications, reporting and activities.
- Maintains all campus-related employee, medical and benefit information/files including background screening, onboarding, employment as well as leaves of absence, unemployment and workers’ compensation reporting.
- Maintains employee records and data integrity in multiple Human Resource, Time and Attendance and Governmental Informational systems.
- Ensure proper licenses and certifications are maintained for required positions.
- Maintains and updates company-wide policies, compliance posters and any additional HR-related subject matter.
- Maintain compliance regarding new hire and current employee vaccination status.
- Have a general understanding of the company’s compensation tools, structures, standards and practices.
- Reviews and ensures that employee deductions and reports are accurate in the payroll system on a weekly basis.
- Time and Attendance Management - Verifies hours, reviews missed punches, labor detail, allocations, schedule discrepancies and completes time and attendance reporting for department supervisors/managers daily.
- Enter new hire information in the payroll system, including but not limited to federal/state W-4 and local requirements as applicable. Ensures information is accurate, complete and follows company policies and procedures.
- Follows all safety regulations, programs, policies, and procedures.
Ap/Payroll Manager/HR, CTRS
The Oaks at Belmont-Trilogy Health Service
02.2023 - 03.2024
- Verifies hours, reviews missed punches, labor detail, schedule discrepancies and completes time and attendance reporting for department supervisors/managers daily
- Maintains all health campus related employee personnel and medical/benefit files to include background screening, set-up and ongoing filing of employment and medical/benefit related data including leaves of absence coordination, unemployment and workers’ compensation reporting
- Assists with new hire onboarding process including coordination of onboarding packets stock and related materials, communication to new employees and room set-up
- Enters new hire information in payroll system
- Ensures information is accurate, complete and follows company policies and procedures
- Reviews and ensures that employee deductions are accurate in the payroll system
- Reviews payroll deduction reports weekly to ensure accuracy
- Records termination information into payroll system in a timely manner, including effective date and reason code data
- Follows all safety regulations, programs and policies and procedures
- Ensures that invoices are matched with appropriate P.O
- Ensures accuracy and timely entry into accounts payable system according to company standards, policies and procedures
- Ensures that accounts payable data is correctly coded to appropriate general ledger account number
- Responds to vendor calls and coordinates with Accounts Payable for any questions as appropriate
- Ensures that all invoices have appropriate department leader and Executive Director approvals
- Follows established procedures for cost control regarding supplies, P.O
- Logs, Spend-down sheets, etc
- Conserves resources by adhering to financial stewardship using prudent judgment related to expense(s) incurred by the Company.
Life Enrichment Director, CTRS
The Oaks at Belmont-Trilogy Health Service
07.2022 - 02.2023
- Planning, coordination, facilitation of resident programming
- Maintaining compliance of State Life Enrichment Regulations
- Working amongst an interdisciplinary team of management and clinical team
- Volunteer program coordinator and developer
- Social media coordination
- Staff management and development
- Clinical care team member
- Facilitation of quarterly resident care meetings between residents and family members
- Individualized resident care plan development
- Documentation of quarterly progress notes
- Documentation of 1:1 needs
- Documentation of activity participation
- Documentation of initial assessments
- Resident council facilitation and documentation
- Dementia training lead facilitator and trainer
- Community outreach and integration.
Life Enrichment Director, CTRS
The Oaks at NorthPointe Woods-Trilogy Health Services
08.2021 - 07.2022
- Planning, coordination, facilitation of resident programming
- Working amongst an interdisciplinary team of management and clinical team
- Volunteer program coordinator and developer
- Social media coordination
- Staff management and development
- Clinical care team member
- Facilitation of quarterly resident care meetings between residents and family members
- Individualized resident care plan development
- Documentation of quarterly progress notes
- Documentation of 1:1 needs
- Documentation of activity participation
- Documentation of initial assessments
- Resident council facilitation and documentation
- Dementia training lead facilitator and trainer
- Community outreach and integration.
CTRS/Community Life Leader/Household coordinator
Paul's Run Retirement Community
10.2020 - 08.2021
- Programming and facilitation of groups within the Personal Care Unit
- Coordination and facilitation of resident and family communications
- Coordination of the dining room and resident's dining experience during mealtime
- Coordination with nurses, CNA's and med techs in facilitation of care of residents
- Charting/documentation
- Chairman of Men's Club with Independent Living Residents.
CTRS
Voorhees Pediatric Facility
01.2019 - 01.2020
- Ran a weekend program that implemented services for children with high behavioral modification needs
- Carried a TR caseload
- Carried a behavior caseload
- Planned and Implemented community outings
- Documentation (assessments, quarterly/annual notes/progress notes/care planning)
- Facility Special Olympics coordination team.
Education
Long Term Care Certificate - Health Care Systems Administration/Management
Ferris State University
Big Rapids, MI01.2023
Bachelor of Applied Arts in Therapeutic Recreation Therapy - Recreation Therapy
Central Michigan University
Mount Pleasant, MI01.2016
Skills
- Customer Service
- Initiating Plans of Correction and Past Non-Compliance
- Documentation & Analysis
- Community Outreach/Integration
- Staff Development
- Marketing
- Payroll Management
- Accounts Payable Management
- QAPI
- Life Safety Code
- Profit improvements
- Personnel Management
- Patient Relations
- Occupancy strategies
- Quality Improvement
- Operations Management
- Organizational Leadership
- Healthcare administration
- Accreditation Coordination
- Business Development
- Project Oversight
- Human Resources Management
- Performance Improvement
- Budgeting expertise
- Financial Operations Oversight
- Information Systems Development
- Employee Recruitment and Hiring
- Employee Performance Evaluations
- Risk Management
- Critical Thinking
- Interdepartmental Functions Coordination
- Decision-Making
Certification
- CTRS
- NASM-CPT
- NASM-CNS
- Member of the Michigan Therapeutic Recreation Association
- CPR / AED
Timeline
Employee Experience Manager
Trilogy Health Services, LLC
03.2024 - Current
Ap/Payroll Manager/HR, CTRS
The Oaks at Belmont-Trilogy Health Service
02.2023 - 03.2024
Life Enrichment Director, CTRS
The Oaks at Belmont-Trilogy Health Service
07.2022 - 02.2023
Life Enrichment Director, CTRS
The Oaks at NorthPointe Woods-Trilogy Health Services
08.2021 - 07.2022
CTRS/Community Life Leader/Household coordinator
Paul's Run Retirement Community
10.2020 - 08.2021
CTRS
Voorhees Pediatric Facility
01.2019 - 01.2020
Long Term Care Certificate - Health Care Systems Administration/Management
Ferris State University
Bachelor of Applied Arts in Therapeutic Recreation Therapy - Recreation Therapy
Central Michigan University
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