Jared Mickelson
El Mirage,AZ
Summary
IT Professional | Intune Endpoint Management | Cloud & Security Solutions
Results-driven IT professional with extensive experience in managing and optimizing corporate IT systems, specializing in Microsoft Intune, MECM, Microsoft Defender, Azure Virtual Desktops, and Microsoft Admin Center. Skilled in zero-touch deployments, threat mitigation (e.g., Log4j), and cloud management, ensuring secure and efficient IT environments. Adept at technical documentation, remote support, and application packaging, with a strong focus on process improvement and customer service.
Passionate about fostering a collaborative and mentally healthy workplace, recognizing that a supportive environment enhances productivity and well-being. Excels in project management, relationship development, and communication, bringing both technical expertise and a people-first mindset to IT operations. Eager to contribute to an organization that values excellence, innovation, and team well-being.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
System Administrator
Andersen Windows & Doors
11.2020 - Current
- Provided remote support to resolve technical issues, troubleshoot network problems, and assist end-users.
- Implemented web security measures using Microsoft Defender, safeguarding the organization's data and systems.
- Managed patch updates and software deployments using Microsoft Endpoint Configuration Manager (MECM) and Intune.
- Utilized ticketing systems such as Service Now for efficient issue tracking and resolution.
- Proficient in SCCM|MECM for system configuration and management.
- Administered Azure Virtual Desktops, ensuring optimal performance, scalability, and security.
- Managed Intune device management, ensuring compliance and security of all devices within the organization.
- Conducted technical analysis to identify and resolve infrastructure issues, ensuring uninterrupted operations.
- Provided desktop support to end-users, resolving hardware and software-related issues promptly.
- Supported MacOS and iOS devices, maintaining a diverse IT environment.
- Implemented data recovery procedures to safeguard critical data and minimize downtime.
- Created and maintained technical documentation for system configurations and procedures.
- Assisted in application support and troubleshooting for various software.
- Demonstrated expertise in cloud management, optimizing cloud resources and services.
- Designed Structure for Zero Touch Device Deployments
- Assisted in moving from MECM to Cloud Managed devices.
- Configured Intune Policies for device Management using MSFTs, XML, and CSP configuration languages.
- Designed MDM and MAM policies for device management
- Collaborated with Teams to create Conditional Access policies for user and device management.
- Created Automated Deployments for MacOS and iOS devices utilizing Intune MDM
- Delivery and management of SCEP certs and NDES.
Desktop Support Engineer
Radius Global Solutions
12.2019 - 11.2020
- Developed technical designs for customers, consultants, and contractors
- Troubleshot potential problems and eliminated before issues escalated or cascaded through ticketing system
- Coordinated with systems partners to finalize designs and confirm requirements
- Boosted network, system and data availability and integrity through preventative maintenance and upgrades
- Patched software and installed new versions to eliminate security problems and protect data
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment
- Removed malware, ransomware and other threats from laptops and desktop systems
- Configured hardware, devices and software to set up workstations for employees Helped streamline repair processes and update procedures for support action consistency
- Devised solutions to operations issues related to systems and software, working closely via phone, email, live chat and web teleconference.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Monitored systems in operation and quickly troubleshot errors.
Desktop Support Technician II
Maricopa County
12.2016 - 08.2019
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Patched software and installed new versions to eliminate security problems and protect data
- Helped streamline repair processes and update procedures for support action consistency
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation
- Enhanced helpdesk ticketing system, resulting in reduction in support call turnaround time
- Update, document, link, and direct tickets to needed team to assist in resolving issues.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Create user and email account using MS Exchange Admin Center and Active Diretory
Education
Associate of Arts, Information Technology -
Central Lakes College
Brainerd05.2011
Skills
- Windows Server Administration
- Remote Support
- Web Security (Microsoft Defender)
- Patch Management (MECM & Intune)
- Application Package Creation and Delivery (MECM&Intune)
- Windows Operating System
- Ticketing Systems (Service Now, Assyst)
- Azure Cloud Management
- Intune Device Management
- Experience Configuring devices using XML, CSP, Powershell
- MacOS & iOS Devices
- Data Recovery
- Technical Document Writing/Creating
- Application Support
Technical Skills:
- DNS & DHCP Management
- Cloud Management (Azure)
- Office 365 Administration
- Microsoft Teams Admin Center
- Network Security
- Computer Updates
- Zero Touch Deployments
- Customer Complaint Resolution
- Project Management
- Relationship Development
- Customer Service
- Process Improvement
- Communication
- Project Planning
Soft Skills:
Certification
Test Out PC Pro, UV3HF, 6-1C6-F8HX
Timeline
System Administrator
Andersen Windows & Doors
11.2020 - Current
Desktop Support Engineer
Radius Global Solutions
12.2019 - 11.2020
Desktop Support Technician II
Maricopa County
12.2016 - 08.2019
Associate of Arts, Information Technology -
Central Lakes College
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