Jared Milton

• Take service requests from customers
• Add and update customer accounts
• Set and maintain techs' schedules
• Receive and process payment information
• Create and send invoices
• Answer phone calls and respond to customer emails
• Find solutions to unforeseen problems under pressure
• Assisted in resolving customer complaints

I take service calls from customers and input them into dispatching software. I assign technicians to jobs and schedule them with the customer. I help customers set up accounts and I take their payment information. I help middleman between customer and technician when necessary. I maintain dispatch tickets with updates. I submit quotes to customers to get approval or a PO when necessary. I help schedule vehicle repairs for the techs' vans. I help technicians on jobs when necessary. I also perform night and weekend on call shifts as required.

• Assist customers with their orders
• Process and apply payments
• Route trucks and dispatch deliveries
• Order materials for customers and stock
• Assist Outside Sales Representatives with their customers and orders
• Collect payment for past due invoices from customer accounts
• AR calls with Credit Manager to keep up with past due accounts
• Daily reports on money collected
• Monthly reports on money collected
• Handle bank deposits, and maintain the cash drawer
• Open new customer accounts
• Offer support to warehouse members
• Close the store at the end of the day

I answer customer phone calls and help walk-in customers with any orders or issues they are having. I take payments from COD customers and manage the money collection for credit accounts. I assist customers with creating new accounts. I get the drivers routed and send them out for deliveries. I special order materials for customers and make sure we have enough supply on stock items. I assist my manager with setting profit margins on the items we keep in stock. I help Outside Sale Representatives with any issues they have with orders and help them manage any customer complaints or issues. I go thorough accounts with outstanding balances and collect money from them, and I have a meeting with my Credit Manager every other week about the past due accounts. I write up a daily and monthly Excel spreadsheet detailing money collection for each day. I handle our daily bank deposits and keep change in the cash drawer. I help my warehouse coworkers with any issues they could have, and i also assist with pulling orders occasionally. I also close down and lock the building at the end of the day.