Jared Kuehne
New Orleans,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Field Project Lead/SEC
2020 Companies
New Orleans, LA
12.2022 - Current
- Exceed sales productivity goals and key metrics month over month.
- Execute and participate in product launches, direct sales, and demonstrations.
- Analyzed customer data to identify potential opportunities for improvement.
- Created reports summarizing findings from research activities and analysis of customer data.
- Supported internal teams during product launches by ensuring that customers have access to relevant information about new features or changes being made available .
- Maintained an up-to-date knowledge base containing resources that can be used by staff when responding directly to clients' inquiries .
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Kept marketing team informed of latest analytics and metrics through regular reporting.
Verizon Product Lead
Best Buy
Covington, LA
11.2021 - 12.2022
- Worked with fellow sales team members to achieve group targets.
- Identified customer needs, conducted market research, and gathered feedback from stakeholders.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Conducted market research to identify potential markets for existing products.
- Assisted in the development of sales strategies for existing products.
- Evaluated competitors' products and services to identify areas of improvement.
- Researched industry trends and technology advancements to inform product development efforts.
- Prepared reports on sales figures, competitor activities, and customer feedback.
- Provided technical assistance during installation or use of a product.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
Store Manager/ Retail Sales Associate
AT&T
Charleston, SC
02.2017 - 08.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Assessed operational efficiency of the store's departments.
- Provided feedback on marketing campaigns to improve effectiveness.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
Retail Sales Associate
T-Mobile
Charleston, SC
07.2016 - 02.2017
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
- Performed daily opening and closing procedures including cash handling and reconciliation of cash drawers.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Conducted regular follow-up calls to ensure customer satisfaction with purchased products or services.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Conducted product demonstrations to customers in store or remotely via video chat or phone call.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Tracked inventory levels throughout the day and restocked items as needed.
Samsung Experience Shop Sales
Mosaic Consulting Group
Florence, SC
01.2016 - 07.2016
- Teach clients how to use devices with Skills Workshops and troubleshoot any issues with devices as they arise.
- Provided exceptional customer service to ensure repeat business.
- Organized stock shelves and displays to maintain a neat and inviting store environment.
- Maintained accurate records of sales transactions using POS system software.
- Advised customers on product features, pricing plans and available promotions or discounts.
- Prepared detailed reports on daily sales performance metrics for store owners.
- Assisted with setting up promotional displays at the front of the store.
- Worked collaboratively with other staff members to achieve common goals.
- Received deliveries from vendors, checked contents against invoices and stored them properly.
- Participated in team meetings to discuss strategies for increasing sales figures.
Education
Louisiana State University
08.2005
High School Diploma -
St. Stanislaus
05.2004
Skills
- Sales Closing
- Leads Prospecting
- Product Promotions
- Networking Expertise
- Upselling And Consultative Selling
- Team Development
- Data Analysis
- Customer Relationship Management (CRM)
- Staff Management
References
References available upon request.
Timeline
Field Project Lead/SEC
2020 Companies
12.2022 - Current
Verizon Product Lead
Best Buy
11.2021 - 12.2022
Store Manager/ Retail Sales Associate
AT&T
02.2017 - 08.2020
Retail Sales Associate
T-Mobile
07.2016 - 02.2017
Samsung Experience Shop Sales
Mosaic Consulting Group
01.2016 - 07.2016
Louisiana State University
High School Diploma -
St. Stanislaus
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