Jared Montgomery
Flint,Michigan
Summary
Friendly and knowledgeable state certified auto mechanic with over 20 years of experience, excellent understanding of automotive repair procedures, and a proven track record of success in diagnosing and resolving complex mechanical and electrical issues . Proficient in offering high quality customer service via in-person, phones systems, and e-mails; also, well-versed in engine schematics. Seeking a position within General Motors to use interpersonal, diagnostic and technical skills to increase and maintain a healthy level of commitment to the job while also maintaining a SAFE environment for myself and those around me. .
Overview
11
11
years of professional experience
Work History
Tech Line Agent
First Brands Group/ Trico Corp.
11.2021 - 05.2024
- Advised customers products from big name brands such as Autolite, Fram, and Strong; and assisted customers in determining best product for needs.
- Responded to approx. 45 telephone inquiries daily, 45 emails, tickets, and live chats, providing quality service to customers and commercial associates inquiring about Automotive products and Specifications
- Listen attentively to caller needs to ensure positive customer experience
- Access electronic and paper cataloging systems to look up product specifications and information to provide to acquire customers
- Ensured customers are satisfied with every part of their automotive experience, from initial greeting through order completion.
Quality Automotive Inspector
Jack Cooper Transport Co
03.2020 - 11.2021
- Analyzed incoming units to determine necessary repairs
- Ensured vehicles were systematically prepared for dealer sale day
- Performed post sale inspections to determine structural/frame damage
- Maintained safe environment by completing necessary electronic safety courses.
- Identified repair and upgrade requirements needed to meet safety and quality standards on 10 to 20 units daily
- Traveled to assigned lots and dealerships to inspect lease turn in vehicles
- Prepared reports detailing findings of inspections, investigations, and tests
- Operated and maintained testing equipment.
- Recorded inspection and test results on data sheets.
Quality Automotive Inspector
KAR Corporation
10.2018 - 03.2020
- Analyzed incoming units to determine necessary repairs
- Ensured vehicles were systematically prepared for dealer sale day
- Performed post sale inspections to determine structural/frame damage
- Maintained safe environment by completing necessary electronic safety courses.
- Identified repair and upgrade requirements needed to meet safety and quality standards on 10 to 20 units daily
- Traveled to assigned lots and dealerships to inspect lease turn in vehicles
- Prepared reports detailing findings of inspections, investigations, and tests
- Developed safety plans, procedures and policies in collaboration with business leaders
Light and Medium Duty Wrecker Operator
Armstead Automotive Repair & Service Inc.
05.2015 - 06.2018
- Towing and recovery in Medium and light duty wreckers
- Dispatched and maintained call volume required by AAA contract.
- Diagnosis of battery and electrical systems
- Removal and reinstalled new AAA car batteries
- Answered roadside assistance calls for tows and other vehicle support.
- Operated with safety and skill to avoid accidents and delays.
- Completed routine maintenance on truck to keep in working order.
- Trained new drivers in a ride along and hand-on fashion
Auto Tech/Wrecker Operator/ Battery Service Tech
West Town Towing
08.2013 - 05.2015
- Properly diagnosed and made repairs to vehicles both foreign and American
- Diagnosed and made repairs to medium duty fleet vehicles and wreckers
- Towing and recovery
- Dispatched and maintained call volume required by AAA contract.
- Diagnosis of battery and electrical systems
- Removal and reinstalled new AAA car batteries
- Answered roadside assistance calls for tows and other vehicle support.
- Operated with safety and skill to avoid accidents and delays.
- Completed routine maintenance on truck to keep in working order.
Education
Some College (No Degree) - Automotive Technology
Mott Community College
Flint, MiCertificate of Completion -
Genesee Area Skill Center Technology Center
Flint, Mi05.2003
Skills
- Medium/Heavy duty maintenance/operator
- Facilities Maintenance
- Automotive Diagnostics
- Mechanical/Diesel Experience
- Intro To Auto Service
- Shop Operations
- Service Manuals
- Schematics and Wiring Diagrams
- Engine Repair
- Cylinder Head Service
- Engine Disassembly and Reassembly
- Fuel Systems
- Ignition Systems
- R&R Transmissions and Drivetrains
- Customer Service
Qualifications
Licensed Mechanic
Timeline
Tech Line Agent
First Brands Group/ Trico Corp.
11.2021 - 05.2024
Quality Automotive Inspector
Jack Cooper Transport Co
03.2020 - 11.2021
Quality Automotive Inspector
KAR Corporation
10.2018 - 03.2020
Light and Medium Duty Wrecker Operator
Armstead Automotive Repair & Service Inc.
05.2015 - 06.2018
Auto Tech/Wrecker Operator/ Battery Service Tech
West Town Towing
08.2013 - 05.2015
Some College (No Degree) - Automotive Technology
Mott Community College
Certificate of Completion -
Genesee Area Skill Center Technology Center
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