Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Rojas

Summary

Disciplined and mission-driven U.S. Marine Corps veteran with a strong foundation in emergency response, physical endurance, and team leadership. Proven ability to perform under pressure in high-stakes environments, with experience in crisis management, logistics, and safety protocols. Committed to public service and eager to bring military-honed skills to a firefighting career. Known for reliability, quick decision-making, and unwavering dedication to protecting lives and property.

Overview

3
3
years of professional experience

Work History

Senior Help Desk Analyst

Ortho Alliance
01.2025 - Current
  • Delivered technical support for software and hardware issues across multiple systems.
  • Managed ticketing system to prioritize and resolve user requests effectively.
  • Collaborated with cross-functional teams to troubleshoot complex IT challenges.
  • Developed training materials to enhance user understanding of new technologies.

Content Moderator/Help Desk

WebHelp
08.2022 - Current
  • Managed content distribution to online channels and social media platforms.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Maintained content marketing calendar to schedule creation and delivery deadlines.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

DoD Contractor

The Green Tree Group
09.2023 - 12.2024
  • Led cross-functional teams to streamline project workflows and enhance operational efficiency with Military personel.
  • Developed and implemented training programs to improve team performance and compliance with DoD regulations.
  • Managed documentation processes, ensuring accuracy and adherence to security protocols for sensitive information.
  • Analyzed project requirements, providing strategic recommendations to optimize resource allocation and timeline management.

Education

Certified - Cyber Security

American Business And Technology University
Saint Joseph, MO
01.2021

High School Diploma -

Walter E Stebbins Highschool
Dayton, OH
05.2012

Skills

  • Conflict Resolution
  • Help Desk Support
  • Problem Analysis
  • Exceptional physical endurance and stamina developed through Marine Corps training
  • Proficient in strength-based and cardiovascular fitness
  • Experienced in carrying heavy loads and operating in high-stress environments
  • Skilled in obstacle navigation and tactical movement
  • Strong hand-eye coordination and agility
  • Committed to maintaining peak physical condition through regular training
  • Antivirus Management
  • Network Security Management
  • Password Management
  • Root Cause Analysis
  • PC Hardware/Software Installation
  • Troubleshooting
  • Windows Powershell
  • Excel
  • Word
  • LAN/WAN

Languages

Spanish
Native or Bilingual

Timeline

Senior Help Desk Analyst

Ortho Alliance
01.2025 - Current

DoD Contractor

The Green Tree Group
09.2023 - 12.2024

Content Moderator/Help Desk

WebHelp
08.2022 - Current

Certified - Cyber Security

American Business And Technology University

High School Diploma -

Walter E Stebbins Highschool

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