Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Hobbies and Interests
Timeline
Generic

Jared Narvaez

Brandon

Summary

Service Coordinator with 6+ years of experience in optimizing service schedules and leading innovative projects to enhance operational efficiency and collaboration. Demonstrates strong team leadership, problem-solving, and process improvement skills, driving measurable outcomes and setting new industry standards. Adept at fostering partnerships and mentoring team members to achieve continuous improvement and excellence.

Overview

7
7
years of professional experience

Work History

Job Manager

Ken's Gutters LLC
09.2025 - Current
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Directed projects according to schedule and quality demands.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Developed and maintained positive relationships with clients and other stakeholders.

Customer Service Coordinator

Johnson Controls
10.2024 - 09.2025
  • Provided customer service assistance to customers via phone and email.
  • Provided training for new employees on company policies and procedures related to customer service.
  • Ensured that all customer inquiries were responded to in a timely manner.
  • Identified potential opportunities for improvement within the customer service department.
  • Tracked orders from placement through delivery and follow-up as needed.
  • Performed data entry tasks related to customer accounts and order processing.
  • Utilized various software applications such as CRM systems for tracking purposes.
  • Developed relationships with customers to ensure satisfaction.

Service Coordinator

Hoffman & Hoffman
11.2023 - 10.2024
  • Coordinated dispatch operations to ensure timely and efficient service delivery.
  • Developed and maintained relationships with key clients to ensure repeat business.
  • Developed strategies for improving customer experience with the organization’s services.
  • Researched, identified and resolved customer complaints in a timely manner.

Logistics Coordinator

Atlantic Pacific Express
10.2018 - 10.2023
  • Optimized service schedules, boosting efficiency by 18%.
  • Led innovative projects, fostering collaboration and driving measurable outcomes.
  • Spearheaded cutting-edge projects, fostering cross-functional teamwork and delivering tangible results.
  • Streamlined service processes, enhancing operational efficiency.
  • Cultivated strong partnerships with stakeholders, facilitating seamless service coordination.
  • Led initiatives that promoted interdepartmental synergy and productivity.
  • Conducted in-depth service performance analyses, identifying key areas for improvement.
  • Developed and implemented strategic solutions, driving measurable outcomes.
  • Pioneered innovative service coordination approaches, setting new industry standards.
  • Mentored team members, fostering a culture of continuous improvement and excellence.
  • Pioneered use of real-time tracking technology, enhancing shipment visibility and reducing delays.
  • Introduced automated reporting systems for faster decision-making.
  • Fostered strong relationships with carriers and customs officials, facilitating smoother operations.
  • Led cross-functional teams to resolve complex logistical challenges.
  • Ensured compliance with international shipping regulations and documentation requirements.
  • Maintained meticulous records, minimizing errors and expediting customs clearance.
  • Cultivated strategic partnerships with global freight forwarders, expanding service offerings and improving market reach.
  • Facilitated seamless communication across departments.

Education

High School Diploma -

Ladybird Johnson High School
San Antonio, TX
08.2013

Skills

  • Team Leadership
  • Problem Solving
  • Process Improvement
  • Communication Skills
  • Efficiency
  • Customer service
  • CRM software
  • Data entry
  • Service coordination
  • Relationship management
  • Project estimation and bidding

Accomplishments

  • Supervised team of 16 Technicians.
  • Achieved all margin goals through effectively helping with tasking out jobs correctly and maintaining part orders and progress of jobs.

Interests

  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Historical Exploration
  • Food Tourism

Hobbies and Interests

I love reading and learning about history specifically my cultures history.

Timeline

Job Manager

Ken's Gutters LLC
09.2025 - Current

Customer Service Coordinator

Johnson Controls
10.2024 - 09.2025

Service Coordinator

Hoffman & Hoffman
11.2023 - 10.2024

Logistics Coordinator

Atlantic Pacific Express
10.2018 - 10.2023

High School Diploma -

Ladybird Johnson High School

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