Jared Okroy
Woodhaven ,Michigan
Summary
- Attentive Assistant Manager/Produce Clerk with 1 1/2 years of Manger experience and 5 years of Produce Clerk, guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability, and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
- Marketing-oriented Wireless Sales Associate with a strong knowledge of smartphone brands and products. Highly trained employee known for promoting store incentives and delivering exemplary customer service. Smart Mobile Expert dedicated to providing exemplary customer service, engagement, Honesty, and punctuality. Dedicated employee known for pursuing employment options where good customer service and positive attitude will make a difference.
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- RSC (Retail Support Center) offering technical support and customer care. Accurately responded to various customer questions, concerns and technical needs. Consistently maintained professional demeanor and applied customer service methods to assist customers.
Overview
9
9
years of professional experience
Work History
Retail Support Center Agent
Comerica Bank
Auburn Hills, MI
12.2023 - Current
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
CSR
Comerica Bank
Woodhaven , Michigan
12.2021 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved customer service wait times to mitigate complaints.
Mobile Expert
OSL Retail Services
Southgate, MI
08.2021 - 10.2021
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales
- Encouraged customers to consider purchasing accessories and warranties
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
- Answered guest questions and walked through features of wireless
- Devices to resolve confusion about device features
- Detailed product features for customers to provide information for best decisions based on personal needs
- Used on-site computer systems to access figures and documentation associated with available service plans
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
ASSISTANT MANAGER/PRODUCE CLERK MI
10.2015 - 08.2021
- Planned and prepared workflow schedules, delegating tasks for 12- member team
- Oversaw team development according to industry service standards to further customer loyalty
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Mentored staff to enhance skills and achieve daily targets, using hands- on and motivational leadership
- Directed and led employees, supervising activities to drive productivity and efficiency
- Delegated daily tasks to team members to optimize group productivity
- Initiated inventory control measures to manage and replenish stock, maintain cost levels, and meet customer demand
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
Associate of Arts - Business Administration
Wayne County Community College
05.2021
Associate of Arts - General Studies
Wayne County Community College
District
12.2019
High School Diploma -
Carlson High School
06.2016
Skills
- Interpersonal and written
- Communication
- Technology knowledge
- Product and service Knowledge
- Project Management abilities
- Time Management
- Microsoft office expertise
- Sales assistance
- Building brand awareness
- Business development
- Understanding
- Sales monitoring
- Staff training and development
- Strategic Planning
- Inventory Ordering
- Credit card payment processing
- Adaptive team player
- Retail sales customer service
- Inbound and Outbound Calling
- Conflict mediation
- Problem-solving abilities
- Courteous demeanor
- High-energy attitude
- Positive Attitude
Timeline
Retail Support Center Agent
Comerica Bank
12.2023 - Current
CSR
Comerica Bank
12.2021 - 12.2023
Mobile Expert
OSL Retail Services
08.2021 - 10.2021
ASSISTANT MANAGER/PRODUCE CLERK MI
10.2015 - 08.2021
Associate of Arts - Business Administration
Wayne County Community College
Associate of Arts - General Studies
Wayne County Community College
District
High School Diploma -
Carlson High School
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