Jared Pangan
Oakland,CA
Summary
Accomplished Shift Lead Manager at Nectar LLC., adept in relationship building and strategic planning. Excelled in staff development and operations, boosting team efficiency and customer satisfaction. Proven track record in creative merchandising at H&M, enhancing sales through innovative strategies. Skilled in problem-solving and decision-making, consistently achieving goals with a focus on business growth. Over the years also acquired Front of House Supervisor and Server experience , working throughout the summers for Salt & Soil Catering, fulfilling orders over a thousand during each service. Customer satisfaction being the utmost priority.
Overview
10
10
years of professional experience
Work History
Shift Lead Manager
Nectar LLC.
03.2021 - 11.2024
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Set overall vision and provided team leadership.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Completed after shift review reports to remind supervisors of completed work.
- Provided supportive link between external customers and internal operations.
Front of House Supervisor
Salt and Soil Catering
05.2022 - 05.2024
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Trained new hires on company policies, procedure, as well as proper food handling techniques which resulted in reduced turnover rates.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- On average would serve over a 1,000 patrons per service for each meal during the events.
Department Head
H&M Hennes & Mauritz
01.2016 - 03.2021
- Increased efficiency and team productivity by promoting operational best practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborate with other department heads and visual team to coordinate multifaceted solutions to emerging problems.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Managed overstocking, restocking and inventory control procedures during processing shift.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Sales Associate
H&M Hennes & Mauritz
03.2015 - 01.2016
- Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
- Prepared cash deposits up to $2000 with zero discrepancies.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Associate of Arts - General Studies
Lane Community College
Eugene, OR06.2014
High School Diploma -
Mountain View High School
Bend, OR05.2011
Skills
- Business development and planning
- Relationship building and management
- Creative merchandising
- Decision-Making
- Multitasking Abilities
- Organization and Time Management
- Problem-Solving
- Memory Retention
- Food Presentation
- Order Taking
- Social Perceptiveness
- Sense of Urgency
- Menu Knowledge
- Team Player
- Cash Handling
- Multitasking
Accomplishments
- In 2019 I ran the front of the house as lead for a commissary kitchen at a week long music event in Northern California. In 2022, after the pandemic, I returned as a Front of House Supervisor and was on site for a month long. Pushing out the most orders the company had ever been tasked with. I have been asked to return as a supervisor for this company the past couple summers.
- In 2017 , I was selected by my district to participate in opening a brand new location in Spokane Washington. It is quite an extensive project. I worked alongside team members from across six different states with the common goal of completing the task of bring a new H&M to the Spokane Valley.
Timeline
Front of House Supervisor
Salt and Soil Catering
05.2022 - 05.2024
Shift Lead Manager
Nectar LLC.
03.2021 - 11.2024
Department Head
H&M Hennes & Mauritz
01.2016 - 03.2021
Sales Associate
H&M Hennes & Mauritz
03.2015 - 01.2016
Associate of Arts - General Studies
Lane Community College
High School Diploma -
Mountain View High School
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