Jared Peters
Honolulu,HI
Summary
Motivated Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable individua successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
26
26
years of professional experience
Work History
Bartender/Server
Skybox Taphouse
07.2021 - 02.2023
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of six- person wait staff who attended to specific needs of countless customers daily foraSports Bar and restaurant with social relevancy and intentionality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender/Server
Champs Sports Bar And Gril
06.2017 - 06.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 7- person wait staff who attended to specific needs of countless customers daily for Sports Bar and restaurant with social relevancy and intentionality.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Roofing Contractor
Jim's Roofing
09.2001 - 11.2016
- Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
- Assisted with installation of gutters and downspouts.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Supported construction manager with materials, schedule, and cost information.
- Applied roof coatings to protect roof and extend lifespan.
- Inspected problem roofs to determine best repair procedures.
- Coordinated with other craft employees to maximize project efficiency.
- Scheduled and attended pre-planning sessions with general contractors.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
- Assessed roofs for signs of damage or wear and tear after storms.
- Operated variety of tools and equipment to safely and efficiently perform tasks.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- Trained and oversaw employees in roofing system installations.
- Managed inventory of roofing supplies and materials.
- Installed roof insulation to reduce energy costs.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Attended professional development classes to keep up with new roofing technology.
- Supervised apprentices and helpers, offering feedback and boosting skills.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
Guest Service Manager
W Honolulu Hotel
06.1997 - 11.2003
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Oversaw lobby operations and concierge services.
- Evaluated and promptly resolved lodging facility operational issues.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Coordinated luggage collection, transportation and storage.
- Developed and implemented promotional strategies to increase occupancy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 125-room hotel with staff of42 employees.
- Attended to customer needs, responding to questions, complaints and escalations.
- Maintained and troubleshot hotel property management systems.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Supervised team of14 front desk agents and helped to resolve issues arising during shifts
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Liaised between guests and hotel management, relaying information, promotions and issues.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Implemented successful strategies to increase customer satisfaction.
- Created and managed accurate occupancy forecasts and budgets.
Education
High School Diploma -
Kalani High School
Honolulu, HI06.1992
Skills
- Identification Requirements
- Hospitality Service Expertise
- Age Verification
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Wine and Liquor Service
- Dining Crew Workflow Optimization
- Pos Operation
- Adaptable and Flexible
- Servsafe Certified
- Ability to Lift 30 Pounds
- Guest Inquiries
- Specials Promotion
- Order Accuracy and Delivery
- Front of House Display Creation
- Price Memorization
Additional Information
Hotel Management Training
Food and Beverage Management Training
General Contracting Management Training
Roofing Contractors License
Timeline
Bartender/Server
Skybox Taphouse
07.2021 - 02.2023
Bartender/Server
Champs Sports Bar And Gril
06.2017 - 06.2020
Roofing Contractor
Jim's Roofing
09.2001 - 11.2016
Guest Service Manager
W Honolulu Hotel
06.1997 - 11.2003
High School Diploma -
Kalani High School
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