Jared Reifschneider
Camp Douglas,WI
Summary
Results-driven Fractional Operator and Business Strategist with over 15 years of experience scaling technical operations, field service, and customer experience teams in industrial and growth-stage settings. Proven track record leading multimillion-dollar projects, building teams from the ground up, optimizing delivery models, and providing strategic guidance to startups on smarter scaling practices.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Founder & Operator
TourbillonJBE Business Consulting
01.2024 - Current
- Provide operational and strategic consulting for early- to mid-stage startups and industrial service orgs.
- Built and deployed custom onboarding, SOP, and CX frameworks for clients scaling customer-facing teams.
- Delivered service strategy turnarounds and ops cleanups for companies navigating fast growth or burnout.
Service Department Manager
USMECO Inc.
01.2023 - Current
- Led national service delivery for water/wastewater projects ($15M+ scope).
- Achieved record margins and boosted team efficiency by 30% through process refinement and vendor realignment.
- Partnered with Sales and Manufacturing to create startup protocols that improved delivery speed and client trust.
Facilities Maintenance Lead
Cardinal Glass Industries
01.2022 - 01.2023
- Designed preventive maintenance plans that reduced downtime by 40%.
- Key contributor to OSHA VPP Star safety rating.
- Trained and developed maintenance talent while rolling out documentation systems.
Field Service Technician
Plug Power Inc.
01.2021 - 01.2022
- Diagnosed hydrogen fuel cell issues across fleets; 98% first-time fix rate.
- Wrote training documentation now used company-wide.
Overhead Crane Operator / Press Operator
ATI Ladish Forging
01.2017 - 01.2021
- Supported aerospace manufacturing; led ISO 9001 compliance training efforts.
- Co-authored operator training curriculum adopted division-wide.
Co-Owner / General Manager
A Pet’s Place
01.2005 - 01.2017
- Launched and grew high-touch pet care business.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Has the largest repeating client base in the state of Wisconsin.
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI01.2005
Skills
- Fractional Leadership: CX, Ops, BizOps
- Systems Optimization: SOPs, automation, cross-functional clarity
- Client Success & Retention: Onboarding, support systems, insights loops
- Project Execution: Field service scaling, logistics, vendor ops
- CX Feedback & Product Ops: Voice of customer, delivery optimization
- Training & Playbooks: Process docs, technical enablement
- CMMS & Maintenance Systems: UpKeep, Fiix, implementation leadership
Certification
- OSHA 10 Certified
- AED / CPR Certified
Accomplishments
- Record Margins: Delivered highest profitability in USMECO’s service division history
- Training Innovator: Reduced onboarding ramp by 50% through SOP and role clarity
- Process Architect: Cut emergency maintenance by 40% using custom CMMS frameworks
- Safety Champion: Helped secure OSHA VPP Star + ISO 9001 certifications
Timeline
Founder & Operator
TourbillonJBE Business Consulting
01.2024 - Current
Service Department Manager
USMECO Inc.
01.2023 - Current
Facilities Maintenance Lead
Cardinal Glass Industries
01.2022 - 01.2023
Field Service Technician
Plug Power Inc.
01.2021 - 01.2022
Overhead Crane Operator / Press Operator
ATI Ladish Forging
01.2017 - 01.2021
Co-Owner / General Manager
A Pet’s Place
01.2005 - 01.2017
High School Diploma -
Oak Creek High School
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