Jared Rios
Trenton,NJ
Summary
R Results-driven Service Manager known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle
Lawrenceville, NJ
12.2016 - 10.2023
- Created standard operating procedures for all service functions.
- Conducted inventory counts as required; completed paperwork associated with inventory control activities.
- Developed and implemented inventory control systems to improve accuracy of inventory records.
- Documented new inventory stock.
- Created detailed reports on service activities for senior management review.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Education
High School Diploma -
Lawrence High School
Lawrenceville, NJ06-2019
Skills
- Organization
- Quality Assurance
- Recordkeeping
- Inventory Management
- Customer Service Management
- Work Planning and Prioritization
- Goal Setting
- Critical Thinking
- Goal-Oriented
Timeline
Service Manager
Chipotle
12.2016 - 10.2023
High School Diploma -
Lawrence High School