JARED RITTERLING
Peoria,AZ
Summary
Detail-oriented team player seeking to secure and maintain a full-time position that offers professional challenges utilizing interpersonal, problem solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Customer Service Professional - 401(k) Department
Charles Schwab
09.2023 - Current
- Maintained high-quality service standards over the phone by adhering to company policies and procedures.
- Managed approximately 40 calls per day from customers, enhancing my problem-solving skills.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues, fostering positive work environment.
- Conducted thorough research to provide accurate information, enhancing overall customer experience.
- Implemented best practices in complaint handling, reducing escalations, ensuring prompt problem resolution.
- Accepted the role of Training Liaison for my team, assisting in training and refining team skills.
Sponsorship Associate
Missions Of Hope International, US Office
05.2022 - 09.2023
- Provided exceptional service to sponsors via phone and email.
- Assisted sponsors with allocation of donations to various projects and or their sponsor children.
- Assisted in managing and processing information of roughly 25,000 students in 30+ schools in Kenya.
- Actively listened to sponsors, handled concerns quickly and escalated major issues to supervisor.
- Followed up with sponsors about resolved issues to maintain high standards of service.
Sales Lead
Purple - Scottsdale Quarter Showroom
08.2021 - 08.2022
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Used POS system to process sales, returns and online orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
Youth Director
Impact Church
02.2019 - 02.2021
- Taught and counseled youth ages 12 to 18.
- Scheduled and supervised teams of volunteers.
- Ministered to approximately 80 students weekly in attendance.
- Interviewed, on-boarded and trained new volunteers.
- Built and trained effective ministry team of over 20 leaders.
- Facilitated weekly and monthly training and vision meetings with volunteers.
- Planned and executed outreach events with 150+ students in attendance.
- Served and spoke at young adult and college age church services.
Help Desk Technician
Grand Canyon University ITS Help Desk
08.2016 - 09.2018
- Acquired valuable phone communication skills.
- Learned to troubleshoot and fix technical issues.
- Responded to support requests from GCU staff and students and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Master of Ministry - Biblical and Theological Studies
Phoenix Seminary
Scottsdale, AZ04-2025
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ12.2018
High School Diploma -
School of Engineering And Biomedical Science
Pueblo, CO05.2015
Skills
- Customer Service Excellence
- Proficient in Phone Communication
- Computer Competency
- Teachable Attitude and Eager to Learn
- Able to Work Effectively with Others
- Customer Relationship Management
- Attention to Detail
- Problem-solving
Timeline
Customer Service Professional - 401(k) Department
Charles Schwab
09.2023 - Current
Sponsorship Associate
Missions Of Hope International, US Office
05.2022 - 09.2023
Sales Lead
Purple - Scottsdale Quarter Showroom
08.2021 - 08.2022
Youth Director
Impact Church
02.2019 - 02.2021
Help Desk Technician
Grand Canyon University ITS Help Desk
08.2016 - 09.2018
Master of Ministry - Biblical and Theological Studies
Phoenix Seminary
Bachelor of Arts - Christian Studies
Grand Canyon University
High School Diploma -
School of Engineering And Biomedical Science
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