Summary
Overview
Work History
Education
Skills
Timeline
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Jared Robinson

Bordentown,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Detail/Body Shop Manager

Penske Automotive (Carshop)
02.2022 - Current
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Supervised and managed shop operations and tasks.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
  • Managed automotive system and associated software (Reynolds & Reynolds) to maintain accuracy and completeness of service invoicing.
  • Established weekly/monthly goals and evaluated key performance indicators (KPI) related to profitability, efficiency and revenue.
  • Supported customer service and satisfaction objectives by resolving escalated issues, establishing payment arrangements and sales.
  • Maintained employee morale and increased production 100% through employee appreciation

Owner

Jackson & Robinson LLC
07.2020 - Current
  • Manages all business transactions
  • Obtains contracts from vendors
  • Coordinates and facilitates all contracts for power washing and detailing
  • Manages finances, accounts and customer service relations
  • Organizes employee training schedules and courses
  • Conducts advertising and networking
  • Oversees day-to-day troubleshooting
  • Coordinates equipment input and output
  • Identifies all issues and provides continuous support to all members according to operating standards
  • Administers and regulates all invoices
  • Maintains records and documentation
  • Ensures compliance with all local policies to achieve all production objectives and provides appropriate feedback to all employees
  • Develops and maintains effective relations with all company employees at various levels
  • Analyzes staffing requirements and ensures efficient compliance to production schedules and budget for all production process

Detail Manager

Teph Seal Auto Appearance, Burns Honda
07.2019 - 07.2020
  • Supervised employees
  • Managed billing and organization of estimates/paperwork
  • Managed scheduling of employees
  • Managed incoming and outgoing inventory
  • Attended sales meetings and conferences
  • Coordinated communications between the detail/sales shop
  • Communicated with the Sales Team and Services
  • Ensured all details are completed in a timely and efficient manner
  • Overseeing/ensured proper precautions were being taken

Auto Detailer Supervisor

Jaguar Land Rover
02.2018 - 07.2019
  • Supervised employees
  • Ensured customer satisfaction
  • Organized customer documentation
  • Managed incoming and outgoing inventory

Auto Detailer/Quality Control Supervisor

01.2013 - 04.2018
  • Created/prepared internal procedures to accomplish quota expectations
  • Implemented the proper policies and procedures
  • Reconditioned auto interior
  • Shampooed carpets and seats
  • Handled OSHA approved chemicals
  • Polished vehicles
  • Removed inspection stickers
  • Removed decals
  • Confirmed the quality of the interior and exterior issues
  • Mediated and solved internal issues

Education

Communications

Mercer County Community College

Skills

  • Detail oriented
  • Exceptional customer service skills
  • Effective time management and multi-tasking skills
  • Great critical thinking and problem solving skills
  • Excellent communication skills
  • Materials Planning and Logistics
  • Marketing
  • Strong Lead Development Skills
  • Accounts Payable and Accounts Receivable
  • Business Development

Timeline

Detail/Body Shop Manager

Penske Automotive (Carshop)
02.2022 - Current

Owner

Jackson & Robinson LLC
07.2020 - Current

Detail Manager

Teph Seal Auto Appearance, Burns Honda
07.2019 - 07.2020

Auto Detailer Supervisor

Jaguar Land Rover
02.2018 - 07.2019

Auto Detailer/Quality Control Supervisor

01.2013 - 04.2018

Communications

Mercer County Community College

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Jared Robinson