Jared Rowell

• Split responsibilities between software development and project management responsibilities

• Led Agile ceremonies, backlog prioritization, sprint planning, and stakeholder coordination

• Developed React and Next.js applications supporting operational and leadership workflows

• Conducted code reviews to ensure quality standards and adherence to best practices in software development.
• Collaborated with stakeholders to gather requirements and deliver tailored software solutions on time.
• Analyzed system architecture and identified areas for optimization, resulting in improved resource utilization.
• Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
• Collaborated with management, internal and development partners regarding software application design status and project progress.

• Designed and delivered a project management tracker and executive briefing tool

• Led SharePoint migrations and modernization initiatives across SOCEUR environments

• Built workflow-driven solutions and automation using SharePoint and Power Platform

• Collaborated with cross-functional government and contractor teams to deliver mission-ready solutions

• Designed and implemented software solutions to enhance system performance and user experience.
• Led cross-functional teams in developing scalable applications using Agile methodologies.

• Assist the Government with creating and editing plan and policies with codify KM principles, practices, procedures, and standards in various documents, guides and instructions
• Utilize portfolio management techniques to select, prioritize, and control KM projects and programs in order to stay in line with EUCOM strategic objectives and KM capacity to deliver service with the goal of balancing change initiatives and achieving business-as-usual while optimizing return
• Provide sustainment functions for all KM solutions in the product portfolio
• Develop and modify application, forms, and workflows using the Microsoft Power Platform
• Collect and document requirements not being met by existing KM capabilities and provide outreach as needed
• Work independently and collaboratively to achieve desired outcomes
• Provide expertise and advisory assistance to the Command on Data Science, Business Process Engineering, and/or Business Intelligence Analysis as needed to support the Command's KM requirements
• Create PowerBi Dashboards to help end users better understand their data, and more easily see trends in their work environment
• Create workflows to help automate processes in Sharepoint using both Nintex and Power Automate

• Sustain information systems and connected networks
• Work all aspects of system administration, networking, and the system sustainment process
• Actively participate in the design and configuration of system enhancements by helping the customer innovate improved operating constructs
• Working all phases of the systems engineering process: requirements definition and management, design, integration, test, and operations
• Ensuring proper DoD security accreditation requirements are met and maintained
• Recommend and deploy leading-edge technologies to solve customer network operations and security monitoring.

• Assist the Government with creating and editing plan and policies with codify KM principles, practices, procedures, and standards in various documents, guides and instructions
• Utilize portfolio management techniques to select, prioritize, and control KM projects and programs in order to stay in line with EUCOM strategic objectives and KM capacity to deliver service with the goal of balancing change initiatives and achieving business-as-usual while optimizing return
• Provide sustainment functions for all KM solutions in the product portfolio
• Develop and modify application, forms, and workflows using SharePoint and Nintex
• Collect and document requirements not being met by existing KM capabilities and provide outreach as needed
• Work independently and collaboratively to achieve desired outcomes
• Provide expertise and advisory assistance to the Command on Data Science, Business Process Engineering, and/or Business Intelligence Analysis as needed to support the Command's KM requirements.

• Collect incident information through customer conversation, and self-service support tools
• Track incidents and requests from identification through resolution
• Conduct initial assessment, triage, research, and resolution regarding the use of application software, products and/or infrastructure components
• Communicate promptly and professional with customers
• Execute projects and support in accordance with established Service Level Agreements
• Document resolutions and update knowledge-based articles as appropriate.

• Maintain SharePoint servers and setup sites
• Performed daily, weekly, and monthly backups of critical data using Veeam Backup and Data Recovery
• Monitored user and admin account activity and proactively addressed any potential problems or weaknesses in security protocols via Netwrix auditing software
• Manage print server & all network printers
• Provide technical assistance to customers and lower level technicians as needed
• Spec out and order computer hardware and software.

• Provide technical assistance
• Install, modify, and repair computer hardware and software
• Spec out and order computer hardware and software
• Oversee new computer setups for new and current users
• Help oversee student technician's ticket load and help as needed.

• Collect data around every transaction and turned into tools to help users
• Maintain records of daily data communication transaction, problems and remedial actions taken
• Identified and corrected performance issues
• Referred major hardware and software problems and defective products to vendors or service technicians
• Trained users in the proper use of hardware or software.