JARED ROWLETTE
Logan,UT
Summary
Driven and adaptable individual with knack for fostering positive workplace cultures and navigating complex interpersonal dynamics. Well-versed in employee relations and conflict resolution, coupled with strong organizational and communication skills. Committed to driving impactful HR initiatives that enhance employee satisfaction and productivity.
Overview
17
17
years of professional experience
Work History
DISTRIBUTION LEAD
THERMOFISHER SCIENTIFIC
03.2021 - Current
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Directed associates in daily operations and monitored to maintain high degree of productivity, safety, service and quality.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
MATERIAL HANDLER
THERMOFISHER SCIENTIFIC
07.2020 - 03.2021
- Drive the box truck from department to department.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Performed cycle counts and inventory control to accurately track product levels.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Located materials and supplies by pulling and verifying items on production orders.
- Identified, communicated and resolved issues to avoid disruptions in material movement.
SHOP MANAGER
RENEGADE SPORTS
09.2016 - 07.2020
- Manage the day-to-day activities of the shop with 10+ direct reports.
- Resolve customer issues and complete follow up calls to all customers to ensure customer satisfaction.
- Train all new employees as to the working of the dealership and how to do their jobs.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
SERVICE ADVISOR
HERITAGE AUTO GROUP
05.2015 - 09.2016
- Write repair orders and assign them to technicians.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Promptly responded to inquiries and requests from prospective customers.
- Documented problems and corrective actions to maintain records.
- Completed customer orders and warranty services according to manufacturer specifications.
- Communicated issues to supervisor and helped develop solutions.
TECHNICIAN
RENEGADE SPORTS
06.2014 - 05.2015
- Fixing it right the first time is my goal whenever problems arise to maintain quality assurance and customer satisfaction.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed complex mechanical alignments and calibration of equipment to quality standards.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on powersports.
GENERAL MANAGER
DELTA SPORTS CENTER
01.2008 - 01.2014
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Master of Science - Human Resources Management
Western Governors University
Salt Lake City, UT05.2025
Bachelor of Science - Communication Studies, Human Resources Minor
Utah State University
Logan, UT05.2021
Skills
- Microsoft Office
- Problem-solving skills
- Employee development
- Employee Evaluation
- Performance improvement
- Complaint resolution
- Talent management
- Recruitment
- Conflict Resolution
- File and records management
- Self-motivated professional
- New Hire Orientation
Timeline
DISTRIBUTION LEAD
THERMOFISHER SCIENTIFIC
03.2021 - Current
MATERIAL HANDLER
THERMOFISHER SCIENTIFIC
07.2020 - 03.2021
SHOP MANAGER
RENEGADE SPORTS
09.2016 - 07.2020
SERVICE ADVISOR
HERITAGE AUTO GROUP
05.2015 - 09.2016
TECHNICIAN
RENEGADE SPORTS
06.2014 - 05.2015
GENERAL MANAGER
DELTA SPORTS CENTER
01.2008 - 01.2014
Master of Science - Human Resources Management
Western Governors University
Bachelor of Science - Communication Studies, Human Resources Minor
Utah State University