Jared Schein
Valley Glen,CA
Summary
Highly organized and motivated individual with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
Relax The Back Store
12.2022 - 10.2023
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional resolutions to client issues.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Banquet Captain
Touchstone Golf
06.2021 - 12.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on setting room and relaying orders to cooks.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Directed and managed banquet functions for 10-200 person event.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Liaised with catering department about event changes and implemented requested adjustments.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Community Manager
Regus Business Center
02.2019 - 07.2020
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Schedule vendors to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Aided upper-level leaders by completing budgets and audit reports for executive action planning.
- Exceeded center standards w/ 100% occupancy rate
- Basic IT troubleshooting
Director of Guest Services
Arkansas Travelers Baseball Club
03.2015 - 10.2018
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Answered guest inquiries and provided information regarding services and amenities available.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Corporate Sales
- Schedule +200 part-time employees
- Community liaison coordinator
- $100k+ sponsorship sales
- Outside marketing
Front Office Manager
Arkansas Travelers Baseball Club
01.2008 - 10.2018
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Created, prepared, and delivered reports to various departments.
- Monitored customer service trends and provided insights to management team for further improvement.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Director of Luxury Suites
Arkansas Travelers Baseball Club
03.2012 - 03.2015
- Performed continuous evaluations of suite level successes and failures, and implemented improvement plans.
- Recruited and hired top-quality staff to fill important positions.
- Facilitated effective communication between internal and external stakeholders.
- Develop & maintain ordering system
- Complete product knowledge
- Outside Marketing
- Coordinate F&B pre-orders
- Concession sales $225k+
- 80%+ retention rate
- Maintain & forecast inventory
Education
Bachelor of Arts - Political Science
University of California, Riverside
Riverside, CA06.2006
Skills
- Microsoft Suites
- - TicketReturn (stadium ticketing system)
- - DigiDeck (illustration software)
- - CRM Management
Timeline
Retail Store Manager
Relax The Back Store
12.2022 - 10.2023
Banquet Captain
Touchstone Golf
06.2021 - 12.2022
Community Manager
Regus Business Center
02.2019 - 07.2020
Director of Guest Services
Arkansas Travelers Baseball Club
03.2015 - 10.2018
Director of Luxury Suites
Arkansas Travelers Baseball Club
03.2012 - 03.2015
Front Office Manager
Arkansas Travelers Baseball Club
01.2008 - 10.2018
Bachelor of Arts - Political Science
University of California, Riverside
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