Engage with customers to build relationships and rapport, encouraging and maintaining repeat business.
Maintain professional demeanor while managing issues in busy, high-stress situations.
Help customers locate products and check inventory for merchandise at other sites.
Solve customer challenges by offering relevant products and services.
Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Maintain accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Participate in team meetings regularly for continuous professional development.
Develop comprehensive product knowledge, enabling effective upselling and cross-selling.
Assist in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Resolve customer complaints in a timely manner, restoring customer confidence.
Identify customer problems and aid in resolving complex situations effective and efficiently.
Collaborate with team members to share effective sales suggestions and offer support as needed.
Boost customer satisfaction levels through exceptional service, addressing concerns promptly.
Electrician
LA Electric/Gaylor Electric/Kemp Electric
06.2006 - 09.2015
Installed and wired electrical transformers, service panels, and circuit breakers.
Maintained, repaired, and tested equipment for electricity generation and utilization, using ohmmeters, voltmeters, ammeters, and multimeters.
Read, interpreted & planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code specifications.
Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
Mentored apprentice electricians, while operating as the jobsite foreman, in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
Education
Associate of Applied Science -
Vincennes University
Vincennes, IN
05.2011
Journeyman - Electrical
Associated Builders & Contractors
Elkhart, IN
06.2010
High School Diploma -
Goshen High School
Goshen, IN
06.2006
Skills
Customer Service
Teamwork and Collaboration
Time Management
Sales Strategies
Cold-calling
Multi-tasking
Reliable and punctual
Goal-Oriented
Outgoing Personality
Product Sales & Knowledge
Complex Problem-Solving
Timeline
Sales Associate
Global Composites
09.2015 - Current
Electrician
LA Electric/Gaylor Electric/Kemp Electric
06.2006 - 09.2015
Associate of Applied Science -
Vincennes University
Journeyman - Electrical
Associated Builders & Contractors
High School Diploma -
Goshen High School
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BINOY BBINOY B
Quality and Production Supervisor at GLOBAL COMPOSITES SOLUTIONS LLCQuality and Production Supervisor at GLOBAL COMPOSITES SOLUTIONS LLC