Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jared Simms

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Member Experience Director

Tellepsen Family Downtown YMCA
Houston, TX
03.2023 - 03.2025
  • Managed the Child Watch, Enrichment, and Membership departments, including scheduling.
  • Implemented new programs based on member interests and community needs.
  • Supported the Executive Director with center operations and strategic initiatives.
  • Oversaw scheduling and logistics for member events and activities at the facility.
  • Created and helped with a $4.5 million budget.
  • I hit 95% of my membership goals to create revenue.
  • Trained staff on best practices for customer service and member relations.
  • Developed member engagement strategies to enhance overall experience at the YMCA.
  • Negotiated contracts and agreements with vendors and suppliers.

Member Experience Program Manager

Tellepsen Family Downtown YMCA
Houston, TX
08.2021 - 02.2023
  • Assisted with membership budget planning, and supervised front-desk staff.
  • Served as Leader on Duty (LOD), and ensured compliance with administrative processes.
  • Strengthened hotel partnerships, coordinated community events, and supported fundraising campaigns.
  • The piloted Daxko Engage term calls for the association and planned member engagement events.
  • Coordinated staff training sessions to enhance service delivery and member experience.
  • Oversaw scheduling and logistics for recreational activities and special events.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Negotiated contracts and agreements with vendors and suppliers.

Member Services & Child Watch Lead Staff

Tellepsen Family Downtown YMCA
Houston, TX
10.2016 - 07.2021
  • Delivered excellent service to members, and supported Child Watch operations.
  • Trained and onboarded new staff, served as LOD (Leader on Duty), and ensured policy compliance.
  • Assisted in organizing community events, and managed administrative tasks.
  • Assisted members with inquiries and provided information on programs.
  • Collaborated with staff teams to achieve work goals and adhere to deadlines.

Community Care Team, Leader on Duty

Tellepsen Family Downtown YMCA
Houston, TX
03.2020 - 12.2020
  • Managed six food distribution sites across the Houston area, provided operational support to staff, and ensured administrative compliance.
  • Developed partnerships with local organizations to enhance resource sharing initiatives.
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Coordinated volunteers for outreach efforts in the community.
  • Communicated regularly with staff members to ensure that all outreach materials were up-to-date and accurate.

After School Site Lead & Day Camp Lead/Counselor

Vic Coppinger Family YMCA
Pearland, TX
05.2013 - 03.2020
  • Lead after-school programs and day camps, assisted with overseeing staff and designing schedules.
  • Ensured adherence to YMCA standards and state childcare regulations.
  • Fostered relationships with school staff, parents, and community members.
  • Supervised daily activities of children in a safe and nurturing environment.
  • Collaborated with staff members to ensure that curriculum was being met according to state standards.

Education

Some College (No Degree) - Psychology Major

San Jacinto College
Houston, TX

Skills

  • Daxko operations
  • Staff training
  • Microsoft Office
  • Program development
  • Curriculum development
  • Budget management
  • Event coordination
  • Customer relationship management
  • Community engagement
  • Team leadership
  • Problem solving
  • Conflict resolution

Certification

  • CDA (Child Development Associates)

References

References available upon request.

Timeline

Member Experience Director

Tellepsen Family Downtown YMCA
03.2023 - 03.2025

Member Experience Program Manager

Tellepsen Family Downtown YMCA
08.2021 - 02.2023

Community Care Team, Leader on Duty

Tellepsen Family Downtown YMCA
03.2020 - 12.2020

Member Services & Child Watch Lead Staff

Tellepsen Family Downtown YMCA
10.2016 - 07.2021

After School Site Lead & Day Camp Lead/Counselor

Vic Coppinger Family YMCA
05.2013 - 03.2020

Some College (No Degree) - Psychology Major

San Jacinto College

Similar Profiles

CREATE PROFILE