Processed disenrollment documents for Health Home clients by printing VOL NOD-D forms, recording dates, and selecting appropriate disenrollment reasons
Updated client enrollment statuses in Salesforce to reflect disenrollment
Scanned and uploaded signed documents into Adobe Acrobat for digital record-keeping
Split Adobe Acrobat files by extracting the Patient Bill of Rights from consent forms and saved the individual documents for proper filing
Created Power BI reports and dashboards, providing data insights and sharing them with stakeholders to inform decision-making
Queried data in SQL through Microsoft Access to generate specific reports for stakeholders, enabling them to view relevant information in spreadsheet format
Quality Assurance Associate
HomeCore Superintendents
06.2022 - 12.2023
Coordinated with a team of 20 construction superintendents to reduce construction fines and stoppages on commercial real estate projects by 75% and ensured that projects progressed smoothly
Achieved a 13% improvement across multiple quality control metrics from an original 85% in each to 98% in each—including construction superintendents’ daily jobsite attendance, pre-shift log uploads, site safety training log uploads, and jobsite photo documentation—by implementing effective communication strategies and sharp management oversight