Jared Thelen
Houghton,MI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Dining Services
Chartwells Higher Ed
07.2023 - Current
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dining Services Manager
Michigan Tech University
07.2019 - 07.2023
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Applebee's
08.2009 - 07.2019
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Pewamo-Westphalia Community Schools
Westphalia, MISkills
- Health Inspections
- Menu development
- Waste Reduction
- Microsoft Office Suite
- Staff Supervision
- Payroll Administration
- Data Entry
Certification
- Manager Food Safety, Servsafe -2021-2026
Timeline
Director of Dining Services
Chartwells Higher Ed
07.2023 - Current
Dining Services Manager
Michigan Tech University
07.2019 - 07.2023
Restaurant Manager
Applebee's
08.2009 - 07.2019
High School Diploma -
Pewamo-Westphalia Community Schools
- Manager Food Safety, Servsafe -2021-2026
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