Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Jared Thomson

Jared Thomson

Salt Lake City,UT

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the arts and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Co-Director of Elevate

Virginia Tanner Dance
Salt Lake Citye, Utah
08.2022 - Current
  • Collaboratively direct musical theater productions for educational and public entertainment, with a cast of adults with disabilities.
  • Conduct meetings with staff and production crew to keep program in step with creative vision and company mission statement.
  • Remain composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.

Part Time Admin & Box Office

Virginia Tanner Dance / University Of Utah
Salt Lake City, Utah
08.2022 - Current
  • Sell tickets to performances and events at ticket counter and by online ticketing systems.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed exemplary writing skills through continued correspondence with customers, patrons faculty and board members.

Office Administrator

Starks Funeral Parlor
Salt Lake City, Utah
02.2022 - 08.2022
  • Liaised between hospitals, physicians, county coroner, members of clergy and cemeteries to coordinate final arrangements.
  • Drafted and published obituaries, programs and various printed material on behalf of families served.
  • Communicated with various vendors: insurance companies, florists, musicians, printing firms and caterers to secure arrangements and payment of services.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.

Fine Jewelry Sales / Customer Service / Dept. Mgr.

Kroger, Fred Meyer & Smith's Marketplace
West Point & Bountiful, Utah
07.2015 - 02.2022
  • Organized and balanced multiple priorities within fast-paced environment.
  • Led, built and developed team for modeling service excellence.
  • Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
  • Identified opportunities and found solutions for continuous improvement.

Box Office Assistant

Westminster College
Salt Lake Cit, Utah
08.2010 - 06.2015
  • Assisted customers in choosing seats, guiding and recommending options via seating map.
  • Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
  • Greeted patrons, faculty, students and performers and determined best approach to provide optimal service.
  • Created and maintained reports of sold tickets and payments received.

Administrative Manager - HR/Accountant

Holland America / Princess Alaska
Copper River, Alaska
02.2005 - 12.2010
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Liaised between management and employees to deliver conflict resolution and alleviate problems.
  • Implemented new learning strategies depending upon employees' skill levels, including daily, weekly and monthly customer service feedback sessions.

Education

Bachelor of Arts - Theater Performance

Westminster College
Salt Lake City

Skills

  • Complex Problem-Solving
  • Active Listening
  • Critical Thinking
  • Managing Operations and Efficiency
  • Flexible and Collaborative
  • Employee Coaching and Motivation
  • Verbal and Written Communication
  • Issue Resolution
  • Positive and Constructive Feedback
  • Handling Escalations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Co-Director of Elevate

Virginia Tanner Dance
08.2022 - Current

Part Time Admin & Box Office

Virginia Tanner Dance / University Of Utah
08.2022 - Current

Office Administrator

Starks Funeral Parlor
02.2022 - 08.2022

Fine Jewelry Sales / Customer Service / Dept. Mgr.

Kroger, Fred Meyer & Smith's Marketplace
07.2015 - 02.2022

Box Office Assistant

Westminster College
08.2010 - 06.2015

Administrative Manager - HR/Accountant

Holland America / Princess Alaska
02.2005 - 12.2010

Bachelor of Arts - Theater Performance

Westminster College

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