Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jared Torres

Clinton,TN

Summary

Dedicated customer service professional with strong multitasking and time management skills, consistently demonstrating a commitment to excellence. Proven ability to enhance customer experiences and streamline operations, contributing to increased satisfaction and efficiency. Focused on continuous growth and development within the industry while maintaining a strong work ethic.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
Las Vegas, NV
01.2023 - 01.2025
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Participated in regular meetings with store managers to discuss employee performance metrics.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Monitored staff performance to ensure adherence to company standards.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Received and accurately processed customer payments.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
  • Listened to customer desires and needs to recommend optimal products.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Maintained calm demeanor during high-volume periods and special events.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.

Auto Technician

Valvoline Instant Oil Change
Bartlett, TN
02.2024 - 12.2024
  • Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
  • Tested engine, safety and combustion control standards to comply with state vehicle requirements.
  • Cleaned and lubricated chassis components such as steering linkage assemblies and universal joints.
  • Monitored inventory levels of spare parts in the workshop stockroom to ensure adequate supply availability at all times.
  • Inspected vehicles for damage and recorded findings to facilitate repairs.
  • Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
  • Performed maintenance inspections, tune-ups, oil changes and other key services.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Removed old oil, replaced filters, and added correct amounts of fluids.
  • Monitored shop equipment to maintain safe working condition.
  • Adhered strictly to safety regulations while performing auto repairs or servicing vehicles.
  • Kept detailed records of repairs, labor involved and parts used.
  • Provided excellent customer service by addressing customer inquiries promptly and professionally.
  • Inspected and tested vehicle systems to ensure proper operation.
  • Estimated costs of vehicle repair.
  • Maintained accurate records of all service performed on customer vehicles.

Education

Valley High School
Las Vegas, NV

Skills

  • Employee training
  • Customer service
  • Upselling techniques
  • Performance monitoring
  • Team collaboration
  • Inventory management
  • Conflict resolution
  • Feedback analysis
  • Effective communication
  • Sales expertise
  • Training background
  • Complaint handling
  • Training materials
  • POS system operation
  • Staff coaching
  • Verbal and written communication
  • Positive and professional
  • Conversant in Spanish
  • Equipment maintenance
  • Menu education
  • Performance evaluation
  • Communication skills
  • Leadership experience
  • Cleanliness standards
  • Quality assurance
  • Attention to detail
  • Time management
  • Adaptability
  • Analytical and critical thinking
  • Cultural awareness

Languages

Spanish
Limited
English
Native/ Bilingual

Timeline

Auto Technician

Valvoline Instant Oil Change
02.2024 - 12.2024

Barista Trainer

Starbucks
01.2023 - 01.2025

Valley High School

Similar Profiles

CREATE PROFILE
Jared Torres