Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jared Trembly

Aurora,CO

Summary

I'm a dedicated and people-focused leader with nearly a decade of experience in client support, case management, and team leadership. I take pride in creating strong, supportive relationship, whether with clients, staff, or partner, and I believe great communication and consistency are the foundation of great service. I'm proactive, organized, and always looking for ways to help my team grow while improving how we work. I'm looking for a leadership role where I can bring my experience, work ethic, and forward-thinking mindset to a team that values trust, accountability, and results.


Overview

10
10
years of professional experience

Work History

CCS Team Lead

Security Central Inc
Englewood, Colorado
10.2023 - Current
  • Supervise daily operations of the Client Care Services team, ensuring high-quality support and responsiveness.
  • Manage client interactions covering safety, billing, permitting, collections, technical support, and subcontractor coordination.
  • Create and implement efficient office procedures and staff training programs.
  • Oversee team scheduling, time-off requests, and shift coverage.
  • Maintain close communication with high-profile clients, delivering timely reports, billing support, and legal documentation.
  • Conduct 1-on-1 coaching sessions and support staff development.
  • Handle customer billing, overdue account follow-ups, and invoice creation.
  • Coordinate technician schedules and remote service requests for nationwide clients.
  • Provide after-hours emergency response and support.
  • Monitor security systems and responded to alerts as necessary.
  • Monitor team progress and enforced deadlines.
  • Ensure compliance with company policies and procedures throughout the team.

Case Manager

Support, Inc.
Aurora, CO
08.2015 - 09.2023
  • Managed caseload of 20 to 25 clients under DD waiver for developmental and intellectual disabilities.
  • Developed individualized care and action plans through regular client visits.
  • Led meetings with state agencies to ensure maintenance of waiver eligibility.
  • Monitored living environments for safety compliance with behavioral protocols.
  • Maintained comprehensive documentation, coordinating with guardians and professionals.
  • Facilitated transportation, medical appointments, and day program support for clients.
  • Administered and tracked controlled medications effectively.
  • Responded to after-hours emergencies with professionalism and care.
  • Monitored client progress and adjusted support strategies as needed.
  • Educated clients on available services and community resources.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.

Education

High School Diploma -

EagleCrest High School
Aurora, CO
05-2005

Skills

  • Team Leadership & Staff Development
  • Client & Customer Relations
  • Scheduling & Workflow Coordination
  • Process Improvement & Documentation
  • Billing & Collections Support
  • Case Management & Advocacy
  • Crisis Management
  • Strong Verbal and Written Communication
  • Problem solving
  • Project management

Affiliations

  • Devoted husband and proud father of four, married for 17+ years. Actively involved in youth sports as a coach for basketball and soccer, fostering teamwork and confidence in young athletes. Passionate about history and an avid podcast listener, always eager to learn and explore new perspectives. Enjoys writing and journaling as a creative and reflective outlet. Enthusiastic player of strategy board games and card games.

Timeline

CCS Team Lead

Security Central Inc
10.2023 - Current

Case Manager

Support, Inc.
08.2015 - 09.2023

High School Diploma -

EagleCrest High School

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