Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jared Vandehey-Robinson

Milwaukie,OR

Summary

Dynamic Floor Manager at Andy & Bax with a proven track record in employee management and customer relations. Enhanced sales through strategic product placement and effective team training, resulting in improved customer satisfaction. Skilled in inventory management and conflict resolution, fostering a collaborative work environment that drives productivity and operational excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Floor Manager

Andy & Bax Army/Navy Surplus and Outdoor
01.2017 - 04.2022
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed team of 6 employees to maintain smooth-running operations of shop floor.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Performed closing procedures [Number] times weekly by balancing cash drawers and reconciling credit card transactions.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Maintained an aesthetically pleasing store layout through strategic merchandise placement and visual displays, driving customer interest in products.
  • Oversaw daily operations to ensure compliance with company standards and regulatory requirements.
  • Led by example, demonstrating strong work ethic and commitment to excellence.
  • Facilitated team meetings to communicate targets and gather input on operational improvements.
  • Ensured customer satisfaction by swiftly resolving complaints and inquiries.
  • Fostered culture of teamwork and cooperation, leading to more harmonious work environment.
  • Maintained clean and organized floor area, improving shopping experience for customers.
  • Coordinated promotional events, driving increased foot traffic and sales.
  • Managed staff scheduling to cover peak times effectively without overstaffing.
  • Trained staff on new product features, ensuring knowledgeable customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Driver

Lyft
03.2016 - 01.2017
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Seafood Buyer

Whole Food Market
04.2012 - 03.2016
  • Collaborated with sales team to forecast demand accurately, avoiding stock-outs or overstock situations.
  • Enhanced product offering by sourcing new seafood varieties based on consumer preferences and market trends.
  • Implemented sustainable sourcing practices to contribute to corporate social responsibility goals.
  • Developed a comprehensive understanding of market trends and adjusted purchasing strategies accordingly.
  • Maintained strong working knowledge of global seafood markets, staying ahead of potential supply chain disruptions.
  • Maintained compliance with industry regulations and certifications by enforcing strict supplier standards.
  • Collaborated with internal departments, such as marketing and finance, to ensure alignment in procurement strategies.
  • Managed procurement processes to maintain consistent supply of high-quality seafood products for customers.
  • Achieved optimal inventory levels by closely monitoring stock and strategically purchasing seafood products.
  • Optimized storage processes to reduce spoilage rates while maintaining product quality standards.
  • Assisted in developing promotional materials showcasing the company''s diverse range of seafood offerings.
  • Ensured product quality by conducting thorough inspections and maintaining close relationships with vendors.
  • Ordered produce products and maintained appropriate back stock levels.
  • Analyzed and controlled product transfers, waste and spoilage.
  • Completed spoilage, sampling, temperature and sweep worksheets in [Software].
  • Managed and maintained purchase orders and invoices.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Prepared and analyzed reports to track inventory and purchasing trends.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Education

No Degree - Culinary Arts

Western Culinary Institute
Portland, MI
07-1999

Skills

  • Employee management
  • Customer relations
  • Policy enforcement
  • POS systems
  • Store maintenance
  • Operations management
  • Stock management
  • Scheduling and planning
  • Team training and development
  • Employee scheduling
  • Inventory management
  • Product promotion
  • Conflict resolution
  • Employee relations
  • Complaint resolution
  • Department management
  • Promotions and events
  • Loss prevention
  • Product presentation
  • Point of sale systems
  • Floor management
  • Customer service
  • Employee coaching and mentoring
  • Decision-making
  • Team leadership

Certification

OLCC sales pernit

Timeline

Floor Manager

Andy & Bax Army/Navy Surplus and Outdoor
01.2017 - 04.2022

Driver

Lyft
03.2016 - 01.2017

Seafood Buyer

Whole Food Market
04.2012 - 03.2016

No Degree - Culinary Arts

Western Culinary Institute

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Jared Vandehey-Robinson