JARED VELEZ

Reduced operational costs by optimizing resource allocation and closely monitoring expenses.

Enhanced customer satisfaction through proactive problem resolution and consistent communication with clients.

Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.

Met with customers to discuss service needs and offer available solutions.

Hired, trained and supervised team of service staff members to meet business goals.

Analyzed service reports to identify areas of improvement.

Overall responsibility for day-to-day management of the Rental Department.

Achieve rental revenue, expense control and profitability objectives.

Sales and marketing of Idealease Rental Department.

Rental fleet equipment management.

Assist the management team in preparing an Annual Business Plan

Assist in developing and implementing a rental sales and marketing plan.

Develop and use a systematic approach to rental sales calls utilizing telemarketing, mailers and personal customer visits.

Develop and maintain relationships with large volume rental customers.

Provide weekly and monthly sales reports to management as required.

Establish Idealease rates for various equipment types through market analysis.

Maintain a customer/ prospect sales database.

3 Time President Club Elite Award Winner

Qualifying customer problems and logging them for technicians to review.

Ensuring customer approval for all remedial work to be carried out

Promoting our range of vehicle parts and accessories.

Internal coordination of service work to adhere to commitments made to customers.

Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle.