Jared Wallace
Scottsdale,Arizona
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Broker/Sales Agent
Globe Life Liberty National Division
04.2025 - Current
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
- Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Completed training programs to remain updated and further develop proficiency of important industry information.
Business Manager
Living Spaces
09.2013 - 03.2025
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
Sales Associate
Home Front Pest Control
04.2013 - 08.2013
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to achieve monthly sales targets.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
Target
06.2012 - 04.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
Server
San Felipes Cantina
05.2011 - 05.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Store Manager
Tuesday Morning
02.2009 - 04.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Front End Operations Supervisor
Lowe's
03.2007 - 03.2009
- Facilitated the cross-training of employees in multiple departments, enhancing their versatility and overall value to the organization.
- Streamlined checkout processes for faster service, resulting in increased customer flow and reduced wait times.
- Delegated tasks effectively, prioritizing urgent needs and delegating responsibilities based on individual team members'' strengths and skill sets.
- Enhanced customer satisfaction by efficiently managing front end operations and addressing customer concerns promptly.
- Managed cash handling procedures such as reconciliation of tills, preparing bank deposits, and overseeing cashiers'' accuracy in transactions.
- Implemented loss prevention strategies, effectively decreasing instances of theft and fraud in the store.
Cashier
Frys Food
02.2005 - 02.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
GED -
Pinnacle High Schoole
Phoenix, AZ04-2006
Skills
- Strategic planning
- Business relationship building
- Workplace training
- Documentation
- Sales strategy development
- Decision-making
Certification
- Licensed Broker/ Agent - Life, Health and Accident Insurance
- CNA License - 2012
Timeline
Broker/Sales Agent
Globe Life Liberty National Division
04.2025 - Current
Business Manager
Living Spaces
09.2013 - 03.2025
Sales Associate
Home Front Pest Control
04.2013 - 08.2013
Sales Associate
Target
06.2012 - 04.2013
Server
San Felipes Cantina
05.2011 - 05.2012
Assistant Store Manager
Tuesday Morning
02.2009 - 04.2011
Front End Operations Supervisor
Lowe's
03.2007 - 03.2009
Cashier
Frys Food
02.2005 - 02.2007
GED -
Pinnacle High Schoole
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