Jared Webster

• Provided services for a team consisting of X volunteers and 4 employees.
• Delivered secure access controls (federated logins, SSO, user provisioning/de-provisioning) on time or ahead of schedule, demonstrating strong project management skills.
• Collaborated with IT and Security teams to design, manage, and enforce user access policies across platforms, fostering a culture of teamwork and security awareness.
• Identified and mitigated access risks through log monitoring and compliance reports, ensuring the security and integrity of the system.
• Streamlined user access change processes through departmental coordination, improving efficiency and user experience.
• Provided comprehensive IAM system training and support, ensuring team members have the necessary skills to utilize the system effectively.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.

Systems Administrator

• Maintained secure POS systems and network devices, prioritizing uptime and data security.
• Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
• Provisioned new software and hardware for use, following established security policies.

Operations Manager

• Prioritized ensuring financial stability by significantly lowering overhead costs, reducing business debt, streamlining cash flow operations
• Managed budgets effectively, consistently delivering on time and within financial constraints.
• Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
• Managed purchasing, sales, marketing, and customer account operations efficiently.
• Increased profit by refining daily business operations.
• Implemented quality control measures to maintain consistent service and product standards, emphasizing a focus on customer satisfaction.
• Assisted in recruiting, hiring, and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Directed initiatives to improve the work environment, company culture, or overall business strategy.
• Reduced product waste by 24% by ensuring facility maintenance, optimal functionality of equipment, and infrastructure at all times.

• Delivered exceptional customer service, resolving guest inquiries efficiently and exceeding expectations.
• Maintained transaction security by verifying payment cards against identification.
• Implemented policies and procedures to maintain compliance with brand standards and local regulations.
• Led a team by providing effective training and fostering clear communication, promoting teamwork for success.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Prepared weekly employee work schedules to meet operational needs.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Kept accounts in balance and ran daily reports to verify totals.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
• Streamlined check-in and check-out processes for a smoother guest experience.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Collaborated with housekeeping and maintenance departments to ensure rooms were ready on time.
• Resolved guest complaints by promptly addressing issues with rooms.
• Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
• Reduced overtime pay by 30%, advising management to staff the hotel appropriately to meet consumer demand.

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Screened visitors to maintain building security.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Established digital and physical file management systems to improve information security and ensure data redundancy.
• Delivered excellent customer service through prompt responses to public inquiries (including IPRA/FOIA requests), addressing concerns effectively, and building solid relationships with the public and city employees.
• Ensured accurate record-keeping with diligent data entry and database management for vital department information.
• Collaborated with the department's command staff, Human Resources, Finance, and Grants Administration to seek spending approvals from the City Council.
• Organized, coordinated, and managed the approval process for the continued education of over 40 law enforcement, and dispatch officers.
• Published a monthly internal department-wide newsletter that provided department performance metrics and acknowledged the substantial achievements of fellow employees.
• Fulfilled the duties of a Notary Public in the State of New Mexico.
• Collaborated with Dispatch Officers to perform background checks on individuals seeking the use of department resources.