JARED WIDMAN

• Created a capacity modeling program for a 1100 person organization, including forecasting business drivers and mapping workflows. Led to a 30% increase in productivity. Models include over 5000 different work functions spread over 100+ groups
• Led a team of 5-10 analysts
• Spearheaded creation of scalable data structure standardizing dashboards and capacity plans across multiple teams, enhancing data accessibility and decision-making
• Led efforts to consolidate and reconcile data collection and delivery for an Activity Based Costing model, including forecasting of volumes and expenses used to calculate rates
• Led consolidation and reconciliation of data collection and delivery for Activity Based Costing model, improving accuracy of volume and expense forecasts for rate calculations
• Created automation to standardize Powerpoint deck creation and delivery for all management levels, streamlining communication and reporting processes
• Provided ad hoc analysis of large amounts of data from varying sources
• Led analytics initiatives to deliver actionable insights for business stakeholders.
• Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
• Mentored junior analysts in the application of statistical methods, elevating their analytical skills and contributing to team success.

• Solely responsible for all headcount reporting and capacity planning activities
• Managed headcount reporting and capacity planning activities for operations organization
• Created and optimized workforce management and performance measurement dashboards to enhance reporting and automation
• Oversaw database architecture and ensured reliability for operational data management

• Led real time workforce management efforts for two call centers totaling over 1200 agents
• Created accurate forecasts for diverse sales campaigns to optimize resource allocation
• Played a key role in converting from Avaya to CISCO telephony systems, including database migration and updating downstream reporting.
• Oversaw training for new workforce personnel on policies, software, and best practices to ensure operational consistency
• Developed schedules and identified critical intervals of need to enhance workforce efficiency

GPA: 3.75 GPA