Jared Zarza
Streamwood,IL
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Hyatt House
Schaumburg, IL
11.2024 - Current
- Answered phones, responded to inquiries, and took messages.
- Verified accuracy of room rates and other charges during check-in process.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Kept records of room availability and guest accounts, manually or using computers.
- Refilled coffee and water stations.
- Emphasized hotel amenities and features.
- De-escalated problematic customer concerns, while maintaining a calm and friendly demeanor.
Crew Member
McDonald's
Hoffman Estates, IL
07.2023 - 08.2025
- Handled cash, cards, or any other payment methods at the window/front counter.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Brewed and served coffee and tea with preferred add-ins.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Healthcare Server
The Oaks at Bartlett
Bartlett, IL
12.2022 - 03.2023
- Prepared resident food orders and served them into large carts.
- Responsible for transporting food carts to CNAs who plated the food in the kitchens.
- Tidy and clean up the dining area for the next shift.
- Washed plates and cutlery that guests may have used.
- Transport dishes back to the main kitchen, and prepare for the next shift.
- Assisted in training new servers.
Education
High School Diploma -
Streamwood
Streamwood, IL05-2025
Skills
- Room assignments
- Safety and security procedures
- Automated telephone systems
- Transportation information
- Registration processing
- Lobby oversight
Timeline
Front Desk Agent
Hyatt House
11.2024 - Current
Crew Member
McDonald's
07.2023 - 08.2025
Healthcare Server
The Oaks at Bartlett
12.2022 - 03.2023
High School Diploma -
Streamwood