Jared Spanganberg
Pittsford
Summary
Dynamic and results-oriented professional with proven success at Wegmans Family Food Markets, where I led a major software upgrade and efficiently resolved over 500 service requests. Recognized for outstanding customer service and strong IT troubleshooting skills, I excel in fast-paced environments and enhance team performance through clear communication, organization, and collaboration.
Energetic and highly motivated individual with a strong passion for technology and a positive, solutions-focused mindset. Skilled in foundational programming languages and familiar with the software development life cycle, bringing sharp analytical abilities and problem-solving expertise. Dedicated to leveraging technical knowledge to deliver impactful solutions and contribute to innovative, cutting-edge projects.
Overview
6
6
years of professional experience
Work History
Software Engineering Office Assistant
Rochester Institute of Technology, RIT
08.2024 - Current
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Dairy Customer Service Representative
Wegmans Food Markets
12.2019 - Current
- Streamlined product stocking processes for improved organization and accessibility.
- Assisted customers with product selection, offering expert advice on dairy products and their uses.
- Trained new employees on store policies, procedures, and best practices in dairy customer service.
- Reported customer complaints and praise to manager.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests for products, services, and company information.
Development Technology Intern
Wegmans Family Food Markets
05.2024 - 08.2025
- led the project to upgrade Wegmans PDF editing software, Bluebeam Revu for 360 users across design, construction and maintenance teams.
- Pioneered the use of 2 Meta Quest Pro VR headsets for the design of Wegmans new store in Ballantyne, NC.
- Served as the lead technical resource migrating the 70 + stores and 100 + terabytes of Wegmans project data from BIM360 to Autodesk Construction Cloud.
- Completed ~500 service requests over the course of the internship revolving around problem resolving and system administration.
- Maintained fleet OCE plotters and Lexmark multi-function printers
- Managed hardware of shared laptops, iPad, Insta360 Cameras
- Trained people of various hardware and software.
- Assisted in the evaluation of emerging technologies, helping guide informed decision-making regarding future investments in IT infrastructure upgrades or enhancements.
Education
Human Centered Computing
Rochester Institute of Technology
Rochester, NY05-2026
Associate of Applied Science - Mechanical Engineering Technology
Monroe Community College
Rochester, NY05-2023
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Dedicated team player
- Verbal communication
- IT Troubleshooting
Accomplishments
Eagle Scout
Dean's List Recipiant
Timeline
Software Engineering Office Assistant
Rochester Institute of Technology, RIT
08.2024 - Current
Development Technology Intern
Wegmans Family Food Markets
05.2024 - 08.2025
Dairy Customer Service Representative
Wegmans Food Markets
12.2019 - Current
Human Centered Computing
Rochester Institute of Technology
Associate of Applied Science - Mechanical Engineering Technology
Monroe Community College
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