Jared Krall
Anacortes
Summary
Results-driven Project & Team Manager with 13 years of experience in end-to-end project lifecycles and risk mitigation. Recognized for cultivating high-performance cultures, achieving an 87% promotion rate among direct reports. Possesses strong communication, organizational, and analytical skills that enhance team effectiveness and drive operational success.
Overview
14
14
years of professional experience
Work History
Customer Project Manager 2
Comcast
Everett
02.2023 - Current
- Managed a funnel of 100+ Comcast Business Metro-E & Business Voice Edge orders from post-sale to service delivery.
- Managed communications for each project between 5+ stakeholders including Sales, Engineering, and Construction to mitigate bottlenecks and project risks.
- Created 15+ communication templates for customer interactions, standardizing organizational branding and enhancing messaging consistency across West Division.
- Co-facilitated Orion Supplemental Training sessions for 15+ Project Managers and authored Standard Operating Procedures (SOPs) adopted across West Division.
TCOE Supervisor
Comcast
Everett
09.2020 - 12.2022
- Supervised daily operations of a team of 10-15 routing specialists where I held biweekly one-on-ones focused on metric performance, mentorship and career development.
- Cultivated a high-growth culture, achieving an 87% promotion rate in 2022 through individualized behavioral coaching and career mapping.
- Developed data reports to highlight metric performance and identify growth opportunities for TCoE and TechOps teams.
- Engineered a Peer Assisted Learning program, bridging knowledge gaps between regional sites and reducing onboarding ramp-up time.
Team Manager
Amazon Web Services (AWS)
Seattle
09.2018 - 09.2020
- Led daily operations of team of 10-15 specialists, providing email and chat support for Route 53 and AWS Marketplace.
- Conducted biweekly one-on-ones focused on behavioral coaching, metric performance and career development which led to a 15% increase in customer satisfaction.
- Partnered with AWS Marketplace and Route 53 Program Managers to continuously improve customer facing documentation and processes.
- Prepared weekly program metric reports for senior leadership, highlighting focus areas and growth opportunities.
Seller Support Supervisor
Amazon
Seattle
03.2017 - 09.2018
- Led daily operations of 25+ associates for Amazon Ungating team, ensuring team alignment with performance goals.
- Built and managed the Ungating Escalations Team focused on creating structured workflows that addressed over 100 escalated cases of users repeatedly declined for their Ungating applications.
- Conducted biweekly one-on-ones to assess metric performance and identify growth opportunities for career development.
- Delivered monthly program reports to senior leadership showcasing metric performance and growth opportunities.
Team Manager & New Hire Manager
AT&T
Bothell
03.2012 - 03.2017
- Supervised daily operations of 20+ technical support agents, ensuring effective billing and technical support for AT&T Mobility customers.
- Conducted biweekly one-on-ones to enhance agent performance through targeted coaching in metrics, quality assurance, and career development.
- LEAP certified Team Manager focused on delivering exceptional behavioral based coaching to all agents.
- Co-facilitated new hire training to streamline transition from training to call center operations.
Education
High School Diploma -
Lake Washington
Kirkland, WA06-2004
Skills
- Project management
- Stakeholder engagement
- Customer Service
- Quality Assurance (QA)
- Process Standardization
- Data-Driven Reporting
- CRM management
- Microsoft Office Suite
- Resource Planning
- Team leadership
- Performance coaching
Activities
Intermediate Skiing Course Chief, Special Olympics Washington Winter Games, 2017, Present,
Timeline
Customer Project Manager 2
Comcast
02.2023 - Current
TCOE Supervisor
Comcast
09.2020 - 12.2022
Team Manager
Amazon Web Services (AWS)
09.2018 - 09.2020
Seller Support Supervisor
Amazon
03.2017 - 09.2018
Team Manager & New Hire Manager
AT&T
03.2012 - 03.2017
High School Diploma -
Lake Washington