Jared M. Pierce
Fayetteville,USA
Summary
Organized Logistics Specialist with 10 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective training procedures.
Overview
10
10
years of professional experience
Work History
Transportation Coordinator
Hub Group
06.2024 - Current
- Coordinated transportation schedules to optimize delivery routes and reduce delays.
- Managed communication between drivers, clients, and internal teams for seamless operations.
- Analyzed shipment data to identify patterns and improve logistical efficiency.
- Developed and maintained relationships with carriers to ensure reliable service levels.
- Trained new staff on operational procedures and best practices in transportation management.
- Investigate and resolve customer-carrier discrepancies through clear communication and documentation.
- Reviewed contracts and negotiated rates with vendors to drive cost-effectiveness in logistics operations.
- Developed strong relationships with customers, fostering partnerships that led to improved service levels and reduced costs.
- Increased profits for the company by negotiating contracts with customers and optimizing on logistics processes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
Project Manager - Level 8
CTG
01.2024 - 05.2024
- Provides order management support to business customers order entry, order maintenance, logistics, inventory review.
- Monitored project progress, identifying risks and implementing mitigation strategies to maintain schedule integrity.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivers professional, first line inter-face for customer correspondence including providing conflict resolution.
- Maintains records of customer profiles and prepares status reports of all systems on hand and status
- Position acts as a liaison between customer and business.
- Identify and act on supply issues to minimize impact to the customer.
- Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.
Logistics Specialist I
SPI Logistics
12.2022 - 12.2023
- Successfully acquired and maintained relationships with shippers, resulting in 30% growth in client base.
- Negotiated favorable rates with carriers, achieving 18% cost savings for clients.
- Coordinated the transportation of shipments monthly, ensuring on-time delivery and compliance with all regulations.
- Resolved transportation issues promptly, resulting in a reduction in service-related disputes.
- Implemented A.I. technology to streamline operations, resulting in increased efficiency and reduced costs.
FREIGHT BROKER I
TRANSPLACE REGIONAL INC.
12.2020 - 11.2022
- Monitored market and negotiated rates based on trends.
- Contacted existing customers to update accounts and confirm deals.
- Tracked shipments and trucks out on deliveries.
- Developed Carrier relations to move priority lanes
- Elite broker group member
- 4700 Loads Moved
- 25 loads average per day
- Operations Manager in training
- $12,778,380 in revenue
- Top Rated Broker with Carriers
- Worked with High Profile Accounts
Customer Experience Representative
J.B. HUNT TRANSPORT SERVICES, INC.
02.2020 - 11.2020
- Managed high-profile accounts (Nestle, Walmart, UNFI, etc.) to ensure customer satisfaction
- Collaborated with team to define business requirements for organizational purposes
- Developed standard operating procedures and document workflows for current and future process steps
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Aerospace Production Control/Scheduler
Mundotech Inc.
04.2018 - 12.2019
- Achieved significant improvements in project delivery times through meticulous planning and proactive issue resolution.
- Coordinated scheduling for multiple projects, ensuring timely completion and resource allocation.
- Mentored junior schedulers on best practices in time management and resource utilization.
- Drove initiatives to integrate new technologies into scheduling processes for enhanced productivity.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
- Accomplishments:
- Increased on-time delivery from 64% to 96% (32% increase)
- Average monthly sales increased from 200k to 500k ($300,000/month increase)
Aerospace Procurement Agent
Maynard Inc.
03.2016 - 03.2018
- Managed outside processing of government, aerospace and military defense projects
- Monitored all purchase requisitions and handled adjustments with vendors.
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
- Created purchase orders and had each signed by production managers.
- Verified delivery of correct materials amounts to production pallets at right time.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Collaborated with internal and external customers and managed all pricing and availability of all products.
- Studied and evaluated formal bids and made recommendations for awarding contracts.
Education
Buisness Economics
Nicholls State University
Thibodaux, LAMS - Business Management
University of Southern Mississippi
Hattiesburg, MSSkills
- Shipment Scheduling & Coordination
- Carrier Communication & Management
- Maintain Tracking & Status Updates
- Discrepancy Resolution (Customer–Carrier)
- Proficient in Vendor / Carrier Collaboration Relations
- Hazmat Certified
- LTL logistics proficiency
- Critical analysis
- Effective conflict resolution
- Strategic route optimization
- Price quoting / Freight pricing
- Transportation Management Systems (TMS)
Accomplishments
Achieved 4 months running for 1st overall Top Load Margin LTL by winning quotes, booking high volume loads at Hubgroup
Achieved 4 months running for 1st overall Top Load Count LTL at Hubgroup
First Transportation Coordinator to have 15 loads per day in the first month
Timeline
Transportation Coordinator
Hub Group
06.2024 - Current
Project Manager - Level 8
CTG
01.2024 - 05.2024
Logistics Specialist I
SPI Logistics
12.2022 - 12.2023
FREIGHT BROKER I
TRANSPLACE REGIONAL INC.
12.2020 - 11.2022
Customer Experience Representative
J.B. HUNT TRANSPORT SERVICES, INC.
02.2020 - 11.2020
Aerospace Production Control/Scheduler
Mundotech Inc.
04.2018 - 12.2019
Aerospace Procurement Agent
Maynard Inc.
03.2016 - 03.2018
Buisness Economics
Nicholls State University
MS - Business Management
University of Southern Mississippi