Jared M Reedy

- Managing multiple contracts onsite & remote support daily for troubleshooting. Desktop, laptop, printer, scanner, server, switch's, firewall, software applications and unique devices in the field update and managed.
- Deploying office product MFA and Duo to all machines.

- 365 office management and email filtering.

- OneDrive, Teams, & Sharepoint Sync Troubleshooting.

- Incident reporting for compromised emails.
- Knowbe4 Phishing training deployment.

- PCI Compliance.
- Sales Quote on expired hardware in the infrastructure, plan of action, deployment and configuration.
- Coaching service desk, documentation and intern training.

- Managed over 50+ Contracts and Infrastructures located in the Midwest successfully.

- Afterhours On-Call for First Midwest Bank now OEM (4,000) employees.

- Primary Applications Supported: All Office products including 365 Exchange, SharePoint, One Drive, Dental Software, Shop Floor Software, Accounting software, Government Software, Engineering AutoCAD, Engineering Solidworks, Law Firm Software, Java, UPS, FedEx, Veeam, vSphere and multiple other applications.

- Configuring, Deploying and Repairing Multiple Operating Systems: Server OS, Mac Linux, Windows XP, Windows 7, Windows 8, Windows 10, and Windows 11.

- Helpdesk coordinator, manager of tickets, assignments, and project management

- Supporting multiple video conference setups, Microsoft Teams, Ring Central, VOIP, and many more.

- Miscellaneous phone items supported such as: Apple and Android.

- Supporting Networking LAN/WAN setup, Cisco ASA, Cisco Switches, Patch Panel, Network cable and anything that can connect to the network supported.

- Excellent Customer Service Skills for 18 years’ experience.

- Primary Applications Supported: Office products, Multiple Desktop applications and shop floor applications.

- Configuring, Deploying and Repairing Multiple Operating Systems: Mac, Windows XP, Windows 7

- Over 3,500 applications are supported within the environment.

- Supporting Tandberg Video Conference Support (Over 250 Devices)

- Primary support for Worldwide Leadership Members within current environment

- Miscellaneous items supported such as iPhone, Blackberry, and iPad.

- Supporting Networking LAN/WAN setup and repair

- Scheduling and Organizing Calendars