Jared Ramos
Mays Landing,New Jersey
Summary
Experienced IT professional with over 8 years of hands-on experience in desktop support, systems administration, and enterprise infrastructure operations. Skilled in Linux, Windows, VMware, troubleshooting, incident management, and customer support within fast-paced environments. Seeking to leverage technical expertise and problem-solving abilities to support and enhance critical IT systems while contributing to organizational success.
Overview
10
10
years of professional experience
Work History
SYSTEM MANAGEMENT CONSOLE OPERATOR (SMCO)
OCH TECHNOLOGIES
Atlantic City Airport - FAA
10.2025 - 06.2026
- Provide day-to-day operational system administration support for large-scale, mission-critical systems in secure enterprise environments.
- Administer, monitor, and maintain Linux, Windows, Solaris, and VMware-based systems, ensuring optimal performance and reliability.
- Troubleshoot complex hardware, software, and system issues through root cause analysis and implementation of corrective actions.
- Respond to operational incidents, service requests, and stakeholder tickets while maintaining service availability and system integrity.
- Perform system monitoring, configuration management, software installation, upgrades, patching, and maintenance activities.
- Analyze system performance and identify opportunities for enhancements that improve reliability, security, and operational efficiency.
- Resolve Linux system errors, crashes, and storage-related issues, including disk space management and system recovery.
- Support disaster recovery operations, data backup procedures, and system restoration activities.
- Create and maintain technical documentation, incident reports, troubleshooting procedures, and operational support documentation.
- Collaborate with engineering and development teams to identify, diagnose, and resolve system-related issues.
- Provide first-level technical support for customers, responding to service inquiries via phone, email, and ticketing systems.
- Assist stakeholders with technical troubleshooting, system support, and operational guidance.
- Support configuration management processes and maintain compliance with security and operational standards.
- Participate in on-call support rotations and provide timely response to critical system outages and maintenance activities.
COMPUTER OPERATOR
A3 TECHNOLOGIES
Atlantic City Airport - FAA
03.2024 - 10.2025
- Manage and oversee backup systems for critical FAA operational data, always ensuring data integrity and availability.
- Perform routine backups, scheduled backups, and data replication processes to secure critical systems and data.
- Monitor backup systems and conduct regular audits to ensure compliance with FAA standards and procedures.
- Troubleshoot backup failures and implement corrective actions promptly to minimize downtime and data loss.
- Collaborate with IT teams to optimize backup processes and enhance system performance.
- Maintain documentation of backup procedures, configurations, and recovery plans for reference and compliance purposes.
- Provide training and support to FAA staff on backup procedures and best practices.
PC SUPPORT SPECIALIST SUPERVISOR
BRANDYWINE TECHNOLOGIES
Atlantic City
03.2023 - 03.2024
- Supervised a team providing desktop support, ensuring efficient resolution of hardware and software issues for end-users.
- Oversaw the installation, upgrading, and configuration of computer hardware components, including CPUs, RAM, hard drives, graphics cards, and peripherals.
- Diagnosed and resolved complex software-related issues, such as operating system errors, application crashes, and software conflicts.
- Demonstrated proficiency in Windows, macOS, and Linux environments, overseeing system installations, updates, and patches.
- Managed the configuration and troubleshooting of LAN/WAN connections, including the setup of routers, switches, and wireless access points.
- Provided remote assistance to users, utilizing tools like remote desktop software for efficient issue resolution.
- Implemented and supervised data backup strategies, ensuring data integrity and performing data recovery when necessary.
- Led the installation, updating, and maintenance of antivirus software to protect systems from security threats.
- Conducted and supervised user training sessions on software and hardware usage, creating clear and concise technical documentation.
- Maintained an accurate inventory of computer hardware, software licenses, and peripheral equipment.
- Ensured the delivery of excellent customer service by responding to inquiries in a professional and courteous manner, maintaining a positive user experience.
- Utilized ticketing systems to log, track, and prioritize support requests, ensuring timely resolution and proper follow-up.
- Analyzed system performance, identified bottlenecks, and implemented optimizations to enhance efficiency.
- Supervised the regular application of security updates and patches to operating systems and software to protect against vulnerabilities.
- Coordinated with vendors to procure hardware and software, ensuring cost-effective solutions and timely delivery.
- Effectively managed multiple support requests simultaneously, overseeing priorities and adhering to service-level agreements (SLAs).
- Demonstrated strong analytical and problem-solving skills, overseeing the troubleshooting of complex technical issues, and finding innovative solutions.
- Stay updated with the latest technologies and ensured the team adapted quickly to changes in the IT landscape.
IT HELP DESK TECHNICIAN II
ATLANTIC CAPE COMMUNITY COLLEGE
Mays Landing
09.2022 - 03.2023
- Serve as the first contact with customers who need technical assistance via phone or email.
- Perform troubleshooting using different diagnostic techniques.
- Troubleshoot, diagnose, and resolve specialized hardware and software issues.
- Provide quick resolution and excellent customer service.
- Redirect unresolved matters to the next level of support personnel.
- Provide needed information on IT products or services.
- Keeping a record of problems and their resolution.
- Follow-up with customers.
- Provide feedback on processes and make recommendations on areas to improve.
- Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting.
- Suggest improvements in procedures.
TRAVEL FIELD SERVICE
IGT
Egg Harbor Township
06.2021 - 04.2022
- Oversee preventative maintenance and technical troubleshooting of all IGT games within the casinos.
- Worked on printers, computers, and kiosks for IGT by replacing parts, troubleshooting, installing, optimizing hardware and software.
- I have worked with other coworkers as a team player.
- I used Microsoft applications such as Microsoft Word, Outlook, and Excel for parts and reaching other team members.
- Upgrading new software within printers, kiosks, slot machines, and bill validators.
- Provide support over the phone with coworkers and customers to help solve issues with printers, kiosks, slot machines, and bill validators.
- I worked through a VPN on the work laptop that accessed company-strict databases.
CABLE TECHNICIAN
TWIWIRE (COMCAST/XFINITY CONTRACTOR)
Egg Harbor Township
03.2016 - 02.2017
- Travel to customers’ premises to install, maintain, or repair audio and visual electronic reception equipment or accessories.
- Connect Wi-Fi to printers, televisions, phones, and other equipment for customers.
- Install modems, routers, and security equipment, such as cameras, security monitors, and sensors for Comcast customers.
- Conducted detailed site surveys to ascertain best routes for cable laying and equipment setup, ensuring quality service delivery.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Installed complex cable systems for improved customer access to high-speed internet and premium channels.
- Diagnosed technical issues using specialized tools, improving troubleshooting efficiency.
Education
Computer Information Systems - PC Operating Systems, Computer Programming – Java
Atlantic Cape Community College
Mays Landing, NJ12.2026
Skills
- Customer Service
- Java
- Microsoft Excel
- Adobe Software
- SharePoint
- AD
- Automation
- Linux
- Red Hat Enterprise Linux
- Microsoft Word
- Leadership
- Windows XP, Vista, 7, 8, 10
- AS400
- VMWare
- SCCM
- Backup
- Compliance
- Adaptability
- Window Server
- Root Cause Analysis
- Software installation
- Remote support
- Data backup management
- Hardware configuration
- Advanced troubleshooting
- Data entry
- Multitasking and organization
Interests
In my spare time, I build computers from scratch Upgrading new hardware/software in computers, such as GPUs, CPUs, RAM, and Operating Systems I help friends and family with any issues with their computers, printers, and even phones Anyone who has any problems with IT-related problems reaches out to me instead of big corporations because I will always figure out a way to resolve the issue
Timeline
SYSTEM MANAGEMENT CONSOLE OPERATOR (SMCO)
OCH TECHNOLOGIES
10.2025 - 06.2026
COMPUTER OPERATOR
A3 TECHNOLOGIES
03.2024 - 10.2025
PC SUPPORT SPECIALIST SUPERVISOR
BRANDYWINE TECHNOLOGIES
03.2023 - 03.2024
IT HELP DESK TECHNICIAN II
ATLANTIC CAPE COMMUNITY COLLEGE
09.2022 - 03.2023
TRAVEL FIELD SERVICE
IGT
06.2021 - 04.2022
CABLE TECHNICIAN
TWIWIRE (COMCAST/XFINITY CONTRACTOR)
03.2016 - 02.2017
Computer Information Systems - PC Operating Systems, Computer Programming – Java
Atlantic Cape Community College