Jared Yaair Yanez Soto
Seattle,WA
Overview
6
6
years of professional experience
Work History
Branch Sales Representative
Mutual Materials
06.2024 - Current
- Assisted in educating new counter sales staff on Oracle
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promoted discounted product for sale and informed customers on policies or discrepancies with product
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Helped sales team complete sales and finalize process.
Shift Manager
Pagliacci Pizza
07.2021 - 03.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Scheduled staff to establish adequate coverage during peak business hours.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Collaborated with other leaders and executives to direct workflow and support operations.
Front Desk Receptionist
Staybridge Suites Seattle Fremont
11.2018 - 06.2021
- Proficient in Oracle
- Recognized by employer for service excellence
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored hotel's budget and financial records.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Implemented marketing and promotional initiatives to increase occupancy.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated with vendors for repair and maintenance of hotel.
- Developed and maintained positive relationships with guests for satisfaction.
- Created and maintained detailed database to develop promotional sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Identified and resolved discrepancies and errors in customer accounts.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Implemented and developed customer service training processes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Attended networking events,to enhance industry knowledge and solicit potential prospects.
- Answered calls, took messages, and transferred calls to correct individuals.
Skills
- Fluent in Spanish and English
- Oracle
- Microsoft Office
- Staff management
- Inventory control
- Cold calling
- Workplace training
- Multitasking Abilities
- Relationship building
Timeline
Branch Sales Representative
Mutual Materials
06.2024 - Current
Shift Manager
Pagliacci Pizza
07.2021 - 03.2024
Front Desk Receptionist
Staybridge Suites Seattle Fremont
11.2018 - 06.2021
Similar Profiles
Jack ValenciaJack Valencia
Puget Sound Architectural Rep at Mutual MaterialsPuget Sound Architectural Rep at Mutual Materials
Katie HayesKatie Hayes
Regional Branch Manager at Mutual MaterialsRegional Branch Manager at Mutual Materials
Laura DoleLaura Dole
Production Worker at Mutual MaterialsProduction Worker at Mutual Materials
Victor BautistaVictor Bautista
Transportation Manager at J.B. HuntTransportation Manager at J.B. Hunt
Jamison MaehlerJamison Maehler
Police Lieutenant at Seattle Police DepartmentPolice Lieutenant at Seattle Police Department