Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaree Streeter

Atlanta,GA

Summary

Dynamic professional with extensive experience in customer service and operations, notably at Amazon. Proven ability to enhance team collaboration and resolve complex issues efficiently. Skilled in product packaging and attentive to detail, consistently delivering high-quality service while fostering positive relationships. Committed to continuous learning and improvement in fast-paced environments.

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Overview

17
17
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2024 - 02.2025
  • Responsible for identifying, analyzing, and resolving operational challenges within orders placed and distributed through Amazon’s warehouse.
  • Ensuring smooth and efficient operations by addressing issues related to inventory or customer orders, and collaborates with cross-functional teams to find solutions.

Shop Manager

Atlanta Luxury Window Tinting
05.2024 - 12.2024

Overseeing the day-to-day operations of the window tinting business. Including managing a schedule for tinters, ensuring high-quality service, maintaining inventory, handling customer inquiries, managing finances, cleaning, website management and ensuring compliance with all relevant regulations.

Concierge

Stratton Amenities
12.2023 - 05.2024
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect. ex preparing lists of clubs, restaurants and city based events tailored to the resident requesting.
  • Facilitated package deliveries, ensuring timely distribution to residents.
  • Enhanced security by monitoring building access and maintaining visitor logs.
  • Built strong relationships with residents, fostering a welcoming community environment.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

APA

Unifi
01.2022 - 11.2023
  • Assisted passengers with mobility issues to ensure safe and efficient boarding and deboarding.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Provided courteous support to enhance travel experience for individuals with disabilities.
  • Assisted in transferring passengers from wheelchair to seat, ensuring comfort and safety.
  • ADA compliance training

Technical Support Specialist

Kelly Connect
06.2021 - 01.2022
  • Remote short term contract with a major electronic brands technical support department.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Documented support interactions for future reference.

Call Center Team Lead

Wipro Technologies
02.2018 - 06.2020
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
  • Managed and motivated employees to be productive and engaged in work.
  • Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.

Call Center Team Lead

American Customer Care
11.2007 - 08.2013
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Accomplished multiple tasks within established timeframes.
  • Skilled at working independently and collaboratively in a team environment.

Education

No Degree - Human Resources Development

University of Maryland Global Campus
Hyattsville, MD

Certification - Insurance Billing And Coding

Concorde Career College
San Diego, CA
05-2009

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Product packaging

Timeline

Fulfillment Associate

Amazon
09.2024 - 02.2025

Shop Manager

Atlanta Luxury Window Tinting
05.2024 - 12.2024

Concierge

Stratton Amenities
12.2023 - 05.2024

APA

Unifi
01.2022 - 11.2023

Technical Support Specialist

Kelly Connect
06.2021 - 01.2022

Call Center Team Lead

Wipro Technologies
02.2018 - 06.2020

Call Center Team Lead

American Customer Care
11.2007 - 08.2013

No Degree - Human Resources Development

University of Maryland Global Campus

Certification - Insurance Billing And Coding

Concorde Career College
Jaree Streeter